Real Fruit Bubble Tea — Restaurant in Toronto

I am a regular customer here and often order drinks from this shop every 1-2 weeks until today, there is this Chinese speaking worker there, ordering other workers to adding extra water and ice to the drinks in Chinese. I ordered a large avocado and a large kiwi slush. Two avocados with extra ice and water made one large and one medium size drinks for me and another customer. Then the kiwi drink I ordered has 1/3 of water at the bottom by the time I reached home. When the Chinese worker was making the kiwi drink, he added a cheap banana to it, claiming the kiwi is not good. Obviously, he did not put enough kiwi in it and instead, try to fill the space with cheaper substitute.

I returned to the store, returned the kiwi drink, and asked for a refund. I asked for this Chinese worker, seemly the manager there for his name, but did not get a proper answer. If this is how this store is going to operate and cheap out their customers, then I will not return to this store anymore. And I do not recommend anyone else to visit this store unless you do not mind your drinks are filled with a large percentage of...

Avoid this location – aggressive staff and watery smoothie

I had one of the worst customer experiences here. I placed a prepaid Uber Eats order for 4 drinks at this location. The app said it was ready, so I quickly went in to pick it up while my dog waited in the car (less than 2 minutes).

The moment I asked about my order, the staff member became immediately aggressive and rude, shouting at me instead of simply answering my question. He wouldn’t even let me speak, just kept saying there was a line, even though there wasn't and despite the fact that my order was already placed and paid for online. When I explained my situation, he threatened to “report” me and continued yelling at me even as I walked out.

To make it worse, the drinks were the most watery smoothies I’ve ever had from any Real Fruit location—bland, thin, and nothing like what they should be.

Never coming back. Disrespectful staff and terrible quality. Avoid it...

Always had a good customer service experience. This time it was horrible experience, when I asked the lady for promo for a free drink, she started yelling and shouting and stated that every location does different ways so it is not supposed to be same promo everywhere. I asked for a free drink and she said I have to pay extra for extra fruit in that which I understand but this location did not charge me last time I got the drink. Very bad staff and she stated she is from Scarborough Town Centre. Will never go back to this location. After waiting 20 minutes for 2 juices, she stated she doesn’t have carrots in the store and started using her phone and banging things around and everyone around were watching her unacceptable behaviour. She started talking over the phone loudly and had to get refund at the end and wasted my time and didn’t even apologize. U guys should get rid of these kind of...