Roll.Com — Restaurant in Toronto

I’ve been a regular at this take-out spot for five years, same order every time: a tuna roll with a small side of kimchi. Nothing fancy, nothing dramatic. But today, out of the blue, I was told they’ve “changed their policy - today” and kimchi is no longer included. But hey, the policy wasn't changed a few weeks ago when I picked up the same order. Fine, things change, I asked how much it costs and said I’d happily pay for it.

Instead of just telling me the price, the girl and guy at the front decided to throw in a “please ask politely” lecture, which, by the way, had me wondering: when exactly was I rude? Trust me; I’m usually the calm one until someone steps out of line.

While I was picking up my order, the woman at the counter made it a point to remind me (again) that I won’t be getting kimchi “next time.” So, once again, I told her; No problem, I’ll pay for it. She just kept repeating herself, and at that point, it was clear this wasn’t about the food, it was about the attitude.

Then came the cherry on top: the guy walks out and starts giving me a full-blown sermon on being polite. Excuse me?! Still trying to figure out when I became the villain in this little soap opera.

You know what? I’m done. I now get why your reviews are as low as they are. You don’t get to change your policies based on your mood swings. That’s not how business works. You just lost a loyal customer, and not because of the kimchi, but because of your zero-respect, high-attitude nonsense.

And for the record, no, I’m not a saint. If you’re rude, you’ll get it right back. Respect is a two-way street. I don’t buy into the whole “customer is king” thing, but today, I wasn’t wrong, I was reasonable, clear, and even offered to pay. Your response? Petty energy and unprofessional vibes.

Keep your kimchi. I’ll take my loyalty (and money)...

I just ordered through Uber and when the food arrived the Soon-tofu soup was missing. I just wanted to check where went wrong either my food or the driver. I tried calling Uber but no one picked up. I called the restaurant too and a lady picked up. I tried to explain to her the situation and all I wanted to check was whether or not my order was made but not delivered. However, the employee kept saying she doesn’t understand and that her shift ends at 5(it was already past 5) and tell me to call again to speak with her co-worker. So I assume people leave work on time so I called again. This time the same lady picked up but when I started to speak again she hung up on me. When I tried to call again because it was rude of her they stopped picking up. I am not rating this place because of the food or because of the Uber. I gave this place one star (if there was a lower rating I would) because of their horrible and inconsiderate costumer service. Honestly if you don’t speak English well there has to be at least one person in the ENTIRE restaurant that can communicate with me. I have a mother who does not speak fluent English so I know how it is but this place and their employees are just straight up...

We love this place the most, scratch the 3 star reviews that were from the pandemic when business wasn’t booming.

This place has everything you can look for in korean street food, kimbap, their rosé tteokbokki which is amazing and other snacks like kimari and more. Their shrimp kimbap is so yummy, it has tempura shrimp inside and is served with a side of wasabi which I feel like compliments it so well. I’d ask for light mayo though! The tuna kimbap on the other hand is well rolled, the tuna is fresh and everything about this place is so good. It’s our go to for Kimbap. They have a little seating against the window but it only fits like 2-3 people max. Most people usually come for take out. There’s no washrooms and everything was reasonably priced. One kimbap roll comes 10-11 pieces cut up equally and costs $7-$8 for different fillings. Amazing! Just the best bang for your buck. I’d...