Ronnie's Local 069 — Restaurant in Toronto

Stopped by for a drink with 4 friends around 6:30pm on a Saturday, 2 friends go here regularly and have always had great service, but had never seen the bartender working that night. From the minute we walked in the door we could tell the bartender was impaired. She was very loud, immediately started saying harsh things to us before we even ordered, knocking over glasses and bottles behind the bar, dropping things, etc. Weirdly told us she has killed a cat with her bare hands… We thought the way she was speaking to us was kind of her shtick or something - where she sounds cheery, but is saying some pretty rude and belittling things. Twice when we were attempting to order at the bar she walked away mid conversation and ignored us to say hello to other patrons. Took $30 cash from me for 2 drinks, and then only us served one. Waited 10 mins for her to serve us the second or give us change. We tried to get her attention several times but she was too preoccupied chatting with the patrons at the other end of the bar. My friend yelled over the bar to her to give us our money or serve us the drink we payed for, and that’s when the bartender lost it on us. She immediately kicked us out and was making a scene about how embarrassing we all were. We all thought she was joking, because of the way she had been acting from the start. I assure you, the only thing embarrassing was the way she conducted herself. Said to us “I will pay you $50 to leave right now” and then proceeded to wave the $50 bill around in our faces while we’re standing on the sidewalk berating us. The whole time we said just give us our money back and we will go. We weren’t in there for more than 15 minutes total before leaving.

Apparently she is the owner - explains why her behaviour hasn’t been dealt with. She was on a serious power trip. We spoke with some bartenders at another spot we ended up at and they knew EXACTLY who we were talking about and said they have seen/heard many similar situations. Sounds like it’s a nice spot for a drink, if you don’t have to deal with that...

So thanks to the jerk bartender with long dreads that decided to have a negative impact on someone instead of a positive impact... I simply asked what kind of bottles you have because I had been standing at the bar for 10 minutes waiting for a drink... Your dismissive response "LOOK IN THE FRIDGE" reaaaally wasn't necessary.

I had been looking in your fridge to see which bottles you had but the light is dead "how hipster of you" so I couldn't see jack.

Perhaps consider having a positive impact on somebody by smiling, instead of having a negative impact on someone by being dismissive. Are you new to bar tending? We're in the hospitality industry dude, it's called hospitality for a reason. You suck at your job.

Thanks for sending my already low night into the...

Customer service.. none.

Two experiences here in past year. First I was told off for not pulling down my mask when ID'ed.. first go around in a global pandemic sorry I don't know the protocols.. which also been IDed since never had to pull my mask down.

Yesterday I come there looking for a 3 person table.. there's a two seater I ask if I can wait and he says no... 2nd person comes instead of coming over to tell us he needs to sign in he shouts at us.

I feel like I'm back in high school going to this bar but the "cool" kids are pretentious 40 somethings that run a dirty bar. I'm sure the bartenders here are too "cool" to read their google reviews.. probably don't even have the internet (they are cash only). But if you ever...