Sneaky Dee's — Restaurant in Toronto

My boyfriend and I arrived at Sneaky Dee’s at approximately 11:40pm and were seated very quickly. The host way lovely and sat us at a table for two between two tables of four. Our server was also very lovely and our drink/food order was placed very promptly. The server continued to check in with us throughout our evening once our food arrived and took another drink order for us.

It was at approximately 1:00am that we were approached by the host and asked if we would be willing to relocate to another table to make room for a big group who had just arrived. My boyfriend and I were in the middle of a rather deep conversation about our relationship and in all honesty didn’t feel like moving to another table. A few moments later, to our surprise, the server also came and asked us the same question.

As my boyfriend and I continued our conversation, our server spoke to us and said she would go and speak to her manager regarding the situation. I never asked to speak to her manager directly. A few moments later, to my surprise, Manager Sarah came to speak to us about moving. It was all downhill from here.

Sarah was very unprofessional in the way she spoke to us, making us fell guilty for our unwillingness to move, comparing us to everyone else. She then said, and I quote, “this isn’t fine dining”. This statement I found to be extremely disrespectful and unnecessary. Our conversation didn’t continue much more after that as she, as per her, was extremely busy and had to get back to other duties. The interactions with Sarah were the furthest thing from professional that I have personally dealt with in recent memory, coming from someone who works in the service industry myself. There wasn’t any solutions found for moving us or any attempt to make us comfortable. Sarah wanted nothing to do with us, she made us feel uncomfortable despite being paying customers. It made us feel that our money was not worth the same as the group they had waiting who may not have been part of the same community as us. It made me feel that the money that my boyfriend and I brought to the business was not as important as the group they had waiting. Which, is something this society does a lot.

After Sarah left our server came back to check in on us and I took a few more moment’s to chat with her about the whole situation. Well, it turns out that she had no idea that the host came and saw us, asking us if we’d be willing to move also. This in itself speaks volumes about the lack of communication within the team.

The server understood how this could’ve been handled differently and apologized for how it was dealt with. We got our bill and the server made a point to highlight that the bill was “as is”. In the end we never ended up moving and the party of approximately 8 ended up leaving, we confirmed this with the server.

Upon our departure I attempted to have one final interaction with Manager Sarah, to which I was met with, and I quote, “are you here to mansplain more to me”… to which my boyfriend was appalled that such a statement was made. Sarah wasn’t willing to offer solutions and wasn’t willing to understand why we simply wanted to stay where we were. They weren’t willing to listen to me anymore, expressing that I was standing in the way of their servers and that was more or less the end of our communication. Very rude, very dismissive and moreover a...

Sneaky Dees is always amazing but I went on Monday night, September 8th and had one of the rudest service experiences I've had in awhile.

It was two of my friends birthdays and there was a group of nine of us. We sat down and ordered a plate of nachos and three pitchers of beer from our server, a woman with blonde hair and lots of tattoos.

One of our other friends soon asked for a tequila pineapple shortly after we ordered our first round and when the waitress came back with my friends drink we tried to ask for another round of nachos, but a couple of us accidentally started speaking at once. The waitress snapped at us and rudely says "There's like 50 of you talking to me at once. One at a time.". Mind you, about half of us work in the service industry as servers or bartenders so we thought it was rude but were like "Okay... maybe she's having a bad night or something.". My friend then asked for a lime and our server says she would get it and walked away. Then, she comes back with another tequila pineapple and we all were confused so my friend says, "I'm sorry we ordered limes.". Our server goes, "Yeah, I know. I was being nice and brought you another drink.". So we all were like "Oh, okay. Thank you.". Still confused but like sure I guess. She just passive aggressively keeps saying she was "being nice". After that she walked away and comes back with a glass of limes that she harshly puts on the table and walks away. We also were able to ask for another nacho around this time and then hear her scream across the bar. "Yeah, they want another nacho. It's so weird.".

At this point, we all were genuinely like "What is going on?". Then (not over yet!), my friend takes a sip of her "tequila pineapple" and says she can't taste any alcohol. Again, most of us work in the industry and have heard that classic line so many times so we were like "Are you sure?" or "Maybe you just can't taste it.", but they swore there was no alcohol in it. So, my other friend gets up and asks our server if there was tequila in the drink and she says yes. My friend still swore there was no alcohol in it and at this point, we really didn't trust our server, so we asked the bar. The bar THEN CONFIRMED there was no alcohol poured in either drinks our server brought us. We finally got our correct drink and the two pineapple juices were not included in our bill, but we were stunned about the situation.

As someone who worked in the industry for 8 years, I get being annoyed with a table or having a bad shift and taking it out on your customers. I'm not saying it's okay to do, but I get it. But lying instead of correcting a mistake and being SO outwardly rude like that is just unacceptable. We still tipped her and appreciate the service she gave us, but I felt the need to share my experience cause it really did put a damper on a night that was supposed to be nothing but good vibes and...

How unfortunate for myself to leave a 1 star review after the newest reviews have been 5 stars. Sucks I got that 1 star experience DURING THE DAY.

I know this is one of the most popping places in Toronto! I know I did not just walk into this restaurant with good energy and come out with bad energy!!

As someone who values positivity and good manners, I approach every experience with an open mind.

Unfortunately, my visit to Sneaky Dee’s during lunch hours was disappointing. While our server started off friendly, her demeanor noticeably changed after we asked for straws…. strange. She scoffed. Am I not supposed to ask for a straw for my water? Did I look too young? Did I approach her weird? Why am I second guessing myself? I don’t know! Her body language and tone became uncomfortable, and it felt like we were no longer receiving the level of service one would expect in a restaurant.

To add to the discomfort, we had brought in a drink from outside the restaurant. Now there was no sign that said we couldn’t. The server didn’t ask us to remove it but gave us an odd look and hesitantly asked if we wanted it gone. The way she handled the situation felt awkward and unprofessional. The odd looks she was giving us was not it.

I always make an effort to be polite, but I didn’t get that in return. As a result, I found myself holding back and refraining from being my usual self, acting more reserved than I typically would. Her behavior made me so uncomfortable that I felt like I had to adjust how I was interacting just to avoid further discomfort.

This, combined with the overall lack of friendly service, left us feeling unwelcome. It wasn’t just me—those I was with also noticed her unprofessional behavior. I hope the management addresses this, as creating a positive and welcoming atmosphere is essential for any dining experience.

I honestly don’t know what we did!! Can someone help me??? Can someone from the team respond to me? Check the cameras? Allow me to understand what this girl...