Starbucks — Restaurant in Toronto

Review for Yorkdale Mall Kiosk Starbucks - there’s two Starbucks in this mall, and I highly recommend you avoid this location. It’s right when you enter from the subway and near parking so you might think it’s convenient but you’ll be waiting at least 15-20 minutes for one drink, and even longer if you mobile order.

Today I mobile ordered and arrived right when my phone said my drink was ready, but it was nowhere to be seen and staff were busy so I had trouble asking. After waiting around for almost 10 minutes I was finally able to flag down a worker and she checked for me, turns out they had a whole bunch of drinks sitting behind them on the counter ??? My drink was already prepared, just sitting there but no one called my name or asked if I was waiting for anything. The cold foam had melted at this point, the drink didn’t even taste good. Didn’t bother asking for a remake because it would just be another 20 minutes of my time wasted.

When I asked why they didn’t leave the mobile orders out they said because people were “stealing drinks”. Wow, I noticed they also had a security guard nearby, maybe that’s why? Detaining drink thieves? Haha. Honestly such a stretch; I don’t think anyone is purposely taking drinks - really a lot of people just have similar names, order the same drinks and don’t bother checking properly. Rethink your strategy here Starbucks: which is better, remaking a drink someone accidentally took every once in a while vs. dealing with a bunch of angry, annoyed customers??

Funny the other location doesn’t seem to have this problem, and are MUCH faster and more efficient with less staff. Just using excuses to cover up for bad management. I counted maybe 8-10 staff members yet 20+ people were waiting, everything was in complete disarray and no one seemed to be assigned to a particular role like other Starbucks locations. Really just save yourself the trouble and go to the...

This Starbucks is SO SO SLOW. I mobile ordered one drink and a cake pop, arrived 7 minutes after I had ordered and it was STILL NOT READY, had to wait an additional 20 minutes. My break was over at that point and had to ask a co-worker to pick up my drink for me on her lunch when it was actually ready. The worst part was that they didn’t even leave the cake pop out on the counter while they made the drink (the food items are on the side while they make the drink and “complete the order”). I even asked the worker if my order is was ready and she looked over at the counter to find my cake pop (it was there) and said that my drink would be coming soon but didn’t give me the cake pop. I didn’t want to be rude so I just stood off to the side and waited, but gave up after awhile because I had to get back to work. Also, there were only two girls making both in store and mobile orders but I saw multiple employees arrive and come in and out of the back. Be prepared to wait if you order at this location. I just really wish they would leave whatever food/drink items they already made from your order out on the counter while they complete the full order since it takes...

The Starbucks at Yorkdale East is by far the worst one I've ever been to. It makes me want to stop going to Starbucks all together. On two different occasions on two separate days, I did a mobile order for a sandwich. It took the staff several minutes to realize that they were out of stock of that sandwich. Then why was it available to order on the mobile app? What is the point of ordering ahead on your phone if you're just going to waste your time and not even your food? On a different occasion, I ordered a sandwich in person with a cashier, only to have them tell me several minutes later that (surprise surprise) they were out of stock... again.

The most frustrating time was the most recent. Yes, another mobile order for a sandwich. It took them 20 minutes to finally get the sandwich to me. They only put the sandwich in the toaster after I asked a staff where my order was, which was about 10 minutes after I punched the order in my phone.

This location is completely inefficient and has wasted way too...