Starbucks — Restaurant in Toronto

Hey family,

Here’s another honest review of my visit to the Starbucks located in Sherway mall (not indigo)

Location/Amenities: 1/1 star This location is conveniently located on the North East side of the mall facing the Queensway. It’s important to note there is PLENTY of free parking, mall access, outdoor and indoor seating and has the ability to take mobile orders. In terms of convenience this is the most accessible location however, it’s also the busiest.

Staff: 0/1 star There is something off about this location. IT’S SO DAMN BUSY and WELL STAFFED but always seems to be a GONG SHOW. This isn’t an attack or lash out to the employees because I feel they are doing a fantastic job but someone from management/corporate needs to address the volume, operations, and logistics to create a better customer experience. I’m giving this a 0 out of 1 until I can honestly say things are running smoothly. People standing everywhere. Mobile orders are a mess.

Service: 0/1 star Because of my previous point, service can be hit or miss. When Starbucks Canada made the absolute worst decision to close down locations they failed to meet the demand of their existing locations. Again, this isn’t any fault to the baristas who are currently working there.

Food/coffee: 1/1 star I haven’t had any issues with this location in terms of out of stock product or availability. This location has everything you need and has all of your Starbucks favourites.

Wow factor: 0/1 star This location has the mall and heavy foot traffic going for itself. There isn’t anything in terms of interior space or architecture that makes it stand out to it’s other locations in the neighbourhood. I like this Starbucks because of it’s convenience however I’m hoping someone with authority can improve the customer experience.

So…. with all of this being said this is one of the lowest ratings I’ve ever given a Starbucks.. 2 out of 5 stars. (Will update if the experience improves)

Until...

I visited this location on Friday August 27 around mid day, I have been to this location numerous times as I previously worked at this mall and live close by. I mobile ordered and when I entered the energy in the store was completely chaotic, I was heading to the area to pick up a mobile order and the manager stopped me to ask if I mobile ordered and before I could even get the word yes out she loudly interrupted and said to go to mobile order area (which I was already on my way to do before she stopped me). When I got to the counter my food and drinks were already ready and waiting there and I was the only person standing right at the counter. As I got there I told the man serving drinks my name and he acknowledged me then called another name to pick up their drink that was clearly just made. He proceeded to say “I think she’s just going to get her drink first” and motioned to the woman behind me… I’m still confused as to why someone behind me, who ordered after me would be served first as I was essentially asked to move out of the way for another woman. I moved so she could grab her drinks but I then said “that was strange I wonder why that would have happened” my perception of the incident was that this man didn’t like the way I looked and treated me as such. It was quite rude and frankly wasn’t the first time I’ve had bad service at this location. Unhappy staff = poorly made drinks and bad...

After 8 years, this is the first time for me to feel disappointed and beggar I went to the store to pick up my birthday gift as usual for 8 years, but the barista asked me to scan the card as usual then she told me sorry you don’t have any rewards! I told her but I’m coming every year and get my gift, she told me did you scan the card when you buy, i told her not but why i need to scan? She said to collect the stars otherwise you don’t have anythings, then she told me which drink you want, i told her normally i took food not drink, then she answered “ SORRY, we can’t give you food” this answered make me feel a BEGGAR for food or money 😓 The store manager should training the baristas how to deal with kind of this situation, instead tell the customer you don’t have points or rewards, should smile in customer’s face and said please give me one second to check with my manager about your rewards or about the system. Instead of the customer feel bad or poor, i answered different way and make my...