Subway — Restaurant in Toronto

How to lose customer in one interaction? I visit this subway store quite often and it's close to my college. Service has been always exemplary. However to my surprise this time when I visited the store I requested for veggie sub with an egg and employee prepared veggie sub. While i requested, I guess order taker missed that I asked for a subway with an egg. I understand communication barrier. So i requested to add egg once again. Egg was available. Because order taker was ready to add egg. However senior staff interrupted, and told me he can't add egg and can't fulfill my request. I requested him that I prefer Subway with an egg. However he denied my request. I was surprised because I didn't understand what went wrong. And why a staff was not ready to serve me what I want at subway when it's available. After all I wasn't asking anything for free. And I specifically requested prior for what i wanted. But manager and senior staff decided not to serve me and denied to serve me subway in a insulting way. It was so insulting for me especially being a loyal subway customer, that manager and senior employee were not willing to fulfill request at subway where people come so they can customize food as per their requirement. Instead I was turned down and it was so embarrassing that I had to leave the store. I told them that it was unfair and they are being rude to me. I was surprised instead of resolving issue that they caused due to lack of attention, was totally ignored and denied to even resolve. I was really Transfixed how a manager and senior employee at the store were taking things into their hands. And were not willing to serve a customer who is willing to buy and not ready to resolve issue and meet his request. I am health conscious and I prefer to eat subway because it has fresh veggies and it's right next to my gym. So I walked up to another subway and had subway where eggs were out of stock which wasted my one hour. But I don't think in future i will prefer to eat at subway, after experiencing such a pathetic customer service and poor treatment. This is how rude employees ruin your customers loyalty. And the reason why I could write so much is because I was really annoyed how can brands like subway would not teach customer service to their management. Anyways if you have read this far and are part of subway management, thank you for listening to me at least at the end. I just wanted to communicate my...

I recently visited this Subway location and was quite disappointed with the overall customer experience. From the start, the service felt rushed and impersonal.

When I began to place my order, I was met with eye-rolling, a dismissive tone.

I understand that food service can be stressful, but there is never an excuse for outright disrespect. Everyone deserves to be treated with dignity, especially in a service setting where customer interaction is key to the experience.

This kind of behavior not only reflects poorly on the store but also damages trust in the Subway brand.

What made things worse was the way my food was prepared. I ordered a wrap and asked for it to be grilled. The staff member placed it on the grill briefly, seemingly just for show, and then handed it to me. When I started eating, I realized it was completely cold — the wrap wasn’t heated properly at all. It felt dishonest and careless, especially considering I had clearly requested a...

I usually love Subway, but this location didn't seem very organized or clean. I didn't like that they prepared my vegetarian sandwich using the same gloves while preparing another meat sandwich for another customer at the same time. It's the first time I've seen this practice at a Subway. Also, the customer after me somehow got bumped up to be served first and when cashing me out, the lady stopped mid-way to take an order from someone who just walked in (I assume he was a regular) and completely disregarded another customer who had been waiting. I'm sure it would have been more efficient to finish my order before jumping into another task. It took so long to finish my order that normally would take under 15 minutes. I do enjoy Subway and I hope that some of these processes can be improved. I wish them the best in...