Subway — Restaurant in Toronto

4 Stars for food quality, but 0 stars for customer service (average of 2 stars).

Ever since this store moved to it's new location East of Keele, the customer service has gone downhill.

A few highlights of the negative experiences I've had include:

1. Store running out of Sub bread 3 hours before closing and not bothering to make more.
2. Being told the dining area was closed an hour before the store closed (and I wasn't informed until after I had paid and was about to sit to eat).
3. Staff member not knowing how to properly enter a discount for a coupon resulting in my overpaying.
4. Ramp entrance not properly salted during the winter. Went the day after a snow storm. Snow was cleared, but ramp was covered in ice. Couldn't even get up the ramp to get into the store.

If you can get past the sub-standard service, the food and location are excellent. I mainly return here because it's location is so convient and in hopes the service has improved (which it never seems to). That said if time and distance aren't an issue, I'd rather go to the locations at Keele and Lawrence or Keele...

Unprofessional and Disrespectful Behavior

I recently had an unpleasant experience with an Indian employee named Lucky Khabal ( a Sikh guy), at this Subway location while picking up an Uber Eats order late at night (2 am). Although he initially seemed kind and helpful, offering me a free sandwich, his behavior quickly crossed professional boundaries.

Lucky began texting me frequently, sharing personal updates and pictures, and even invited me to dinner, which I politely declined. Instead of respecting my boundaries, he responded rudely, mocked how I ate my sandwich that night (claiming it looked “strange”), and said he only helped me because he “felt pity” for me. These comments were highly offensive and uncalled for, as I am a hardworking, independent individual.

This behavior made me extremely uncomfortable and is completely unacceptable for someone representing a professional establishment. I hope the management addresses this matter seriously to ensure other customers do not face...

I've never been disappointed by the staff working here, they're really great people - even though they prefer to stay quiet and don't talk much. They're good at what they do, and they're pretty fast at it, too. They never push things on you, and after they ask you ONCE if you want a Combo, they'll never ask again until the next time you visit. They don't do anything unnecessary and really let you run your own experience. I go here frequently, almost always grab a Meatball Marinara and French Vanilla Coffee, and I've seen around four different employees who I never have a bad time with. The fact that the store is a little tucked away and not close to the center of the city really lends it a relaxed atmosphere. It's seldom full of people, and is always a quiet, calm place to sit and...