Tim Hortons — Restaurant in Toronto

bad idea to use debit cards at the drive thru part of franchise. the purpose of this service is to help people who are in a hurry so they can get on with their day. i only found this out today. as a tims devotee i always have some change on hand for coffee and would never think to use a time consuming card. it should also be limited to a few items people actually get that are fast. i sat behind some lady recently who kept ordering more and more things like heated sandwiches and fancy cold drinks and made a few face touching decisions. the kind where someone who doesn't know what they want touches their face , looks gawky and makes throat noises until arriving at something. then hopefully not changing their mind! i just wanted my usual double cream coffee and had coins ready. once that happens drivers are trapped. theres nowhere to go. you can't go somewhere and wait for your order so other people can get theirs. inside there are a fews different counters at which to get your order and you're not locked in feeling confined by small enclosures! this tims is very badly run...the younger staff need better training as to what coffee is and what people are. i once got served brown hot water--at this location.

I found the reason for brown pale water at Tim’s! The solution I propose is start getting coffee at...

I've been using the services of this particular Tim Hortons for the past 20 years on and off. The manager lady is nice and tries to make up for the rest of the crew's very poor costumer service (especially the late afternoon/evening shift).

For example, I took my son for a soup, some timbits and a tea for myself and intended to eat there. Once I got the order, I noticed there were no napkins. I went looking for some but there were none. I asked one of the "ladies" and she was "nice enough" to give me 2 skin thin napkins. That's ok I worked with that. We sat down and my son got thirsty. Since I didn't have water with me I asked for an empty cup so I could share my tea with him. The "lady" responded annoyed - 10 cents. I told her that I spent $15+ for the meal already and I only need a small empty cup (my bag and purse was at the table). She looked at me annoyed and said I already said 10 cents. Just a side note - other places double cup my tea without asking.:)

It wasn't for the 10 cents but the rudeness and lack of willingness to help a customer. Myself, my family or friends will never return. I recommend that you find a nicer and more friendly environment! This is not it. Meal type Dinner Price per...

I ordered coffee in the drive-thru, when I go to the second window to pay, I hear the worker by the name of Arjun dark brown with a beard, (think that’s how you spell it) whisper under his breath “you fat motherfucker”. I was taken aback. Could not believe the disgusting words that came out his mouth. I did not want say anything in the drive-thru so I don’t hold up the line but I went inside and called him out, the other workers covered up for him saying they were there and he didn’t say that even though I 100% heard him say it. Lying out their teeth. I asked for the workers name and pointed him out but they refused to provide me his name and also refused to provide the corporate number. They accused me of making stuff up. Why in the world would I make up such a serious allegation if it didn’t happen??? The worker in question didn’t have the guts to talk to me himself or even admit to what he said, he was just in the back smiling it off.

The worst customer service ever. This location is ruining the company’s name. Save your $ and go to...