Dairy Queen Grill & Chill — Restaurant in Township of Langley

I visited this location on Free Cone Day with my mother around 7 pm. It was pretty busy, and when we got to the counter, we made a lighthearted comment to the male cashier along the lines of "How many cones have you guys made today?". He shrugged, and admitted it was busy enough that he hadn't had his first break. My mom asked when he started his shift. He replied with 10 AM. Now, I know every workplace is different, but surely this guy could've had a quick break over the course of NINE HOURS... right? I'm pretty sure, legally, you need to give someone a break if they work over 8 hours in BC, no matter the industry. And let's hope he's getting paid overtime too...

I feel bad for this tired-looking guy. No break after 9 hours on the busiest day so far this year is ridiculous. There were enough people working (5+) that someone could've taken over for him. I was left with a bad feeling about this DQ after I got my ice cream. I do hope this isn't a normal occurrence at this location. Judging by the rest of the reviews, the service isn't usually great, and I wonder how much of that poor service is actually just tired, overworked, new(er) employees who don't get a chance to have a bite to eat for nine hours.

How the employees are treated here is reflected in their customer service. I hope what was admitted to me by the cashier isn't a normal occurrence. Aside from this incident, the food is fine. Average DQ ice cream. But is it worth workplace...

Came here waited 20 minutes in line to get to the window after ordering, the lady came to the window just to talk not even give the customer or make the customer infront their food, ice cream etc, not only that but after the 20 minutes when i had finally gotten to the window my two blizzards were melted, one was spilling over out of the cup. i asked for napkins the lady was rude didn’t say anything she handed me then while looking at me strange, when i pulled up to the window keep in mind my two blizzards are ordered were sitting to the side while the man before me his blizzards seem to have taken 20 minutes?? terrible service knowing i’m paying $22 dollars for blizzards that are melted and just pure plan ice cream at the bottom, not even the flavour we had asked for meaning they hadn’t blended it fully ....

Need a bit more professionalism. Was here a few weeks ago ordering some combo meals and didn't feel like having our Sundaes so we took the free coupons to enjoy later.

We came back today and ordered the sundaes and told the clerk what we wanted and that they were free. She answered “yup, drive ahead”. Thought it was odd “yup”, but whatever. When we drove up to the window, she handed us our sundaes and I said “thank you”. No response from her. The correct response would be “you are welcome” and maybe “have a nice day” or “see you again”. Nope - nothing. Thought for a moment we would wait at the window for a response, but nope. It was not like these were actually ‘free’ since we did pay for the meal combos previously. Politeness goes a long way in life. She did not represent DQ and this...