OEB Breakfast Co. — Restaurant in Township of Langley

I want to start of by saying that this is not my first time at OEB. My dog is a tiny 8 lb shitzu chihuahua mix that is 12 years old (senior) and well behaved. On your Instagram account, you advertise that you guys are pet friendly. On the photos, the dogs are sitting in the chairs--even with food!

I just came back from your Langley location, I am still shaken up and embarrassed by one of your staff. I was bragging to my husband that your food are superb and dog friendly. Today is my dog's 12th birthday and we wanted to celebrate. We came just past 1pm, I know the rules that dogs cannot enter inside the restaurants without separate patio entrance. I went straight to your patio and told my husband to go on the front entrance to check in (since there is no workers at the patio). Upon seated, the waitress gave us the menu and she saw us seat our small dog on the chair --she did not say anything. Then, while she was grabbing our order, my husband sat our dog to his lap--once again, the waitress did not say anything. Finally, she gave us our drinks as we ordered coffee and smoothies, at this time, the dog is still on my husband's lap--for the third time, the waitress did not say anything. Once our food came, the manager gave us our food and immediately told us that the dog must stay on the floor. He did explain to us that they are dog friendly and some people are not comfortable with the dog. To be fair, this person was polite. We politely agreed and leased our dog on the floor. I must say that we are on the farthest left side of the patio (large side patio) away from other people. On top of this, this is on a Monday, after the lunch rush, and there's only 2 tables with people on the patio.

While eating, we gave our dog some burger meat, fed it to her while she is on the floor. We used our hands to give her tiny bit of our burger. After just few minutes, my dog wanted to be carried. She was becoming uneasy and barked once...just once... so what I did is, I grabbed her and put her on my side (still on my lap but she was facing the wall, under the table). The manager (or whoever he was) came again and told us that she needs to be on the floor and we cannot feed her as people might get mad. My husband said we are leaving soon and so sorry as she is not used to being on the floor as the floor is hot due to the weather. I politely asked the manager and told him we will leave soon...

Overall, we spent $80 for 15 minutes at OEB and left embarrassed and disappointed. I understand the rules, but please do not do false advertisement. If we were told from the moment we sat down that dogs are not allowed on the chair or even on our lap, we would have left--but you waited until we have our food. Also, you advertise on your social medias that they are allowed on the seats. Because of this, I will not come back to OEB. I am also growing my dog's intagram page and was planning to tag OEB and recommend you but I will not do that now.

Michael,

I appreciate the dog bowl and as I said, you were polite. However, we felt very stressed and harrased afterwards. My dog is a senior dog and small! She was bothered by the hot flooring (hence why she barked). I understand that all dogs are the same but I feel that you should make it clear to people about your rules--it is not posted anywhere and it should be said by the time you sit in. On top of this, your social media team should make a disclaimer as well. It was a very stressful and disappointing experience that I am still shaken about it until now. Top of it, the money wasted as we did not get to enjoy our food and my very considerate husband even gave tips. I felt really bad for my dog too that I have to squeeze in on my side by the wall as we are trying to finish our food. I understand you are just doing your job, but I am voicing out my...

Long review but please read it before you go.

Please be cautious if you’re planning to visit this place, especially regarding the manager, who is unfortunately more discourteous and discriminatory than even the servers. While the ambiance is chaotic and noisy, the servers themselves are not lacking in kindness and provide decent service. However, an incident today left both me and my friend feeling extremely unpleasant, and regrettably, the person involved was not a regular server but the manager.

My friend and I decided to share two dishes, one of which was Eggs Benedict. Unaware that their Eggs Benedict was served on mini croissants, we were puzzled when one of them appeared as if someone had taken a bite out of it. As we were about to inquire about this with a server, the manager approached us first, asking if we needed any assistance. My friend, very cautiously mentioned that one of the croissants looked as though it had been bitten into. The manager’s response was shockingly aggressive. He said, “It’s a croissant. Do you even know what a croissant looks like? I’ll show you,” and then proceeded to fetch a croissant from the kitchen, waving it in front of us saying, “This is what a croissant looks like.”

We were taken aback, not just by his tone, which insinuated as if we were ignorant about what a croissant is, possibly because we came from a country where such bread doesn’t exist. We simply expressed our curiosity about the shape, yet he responded as if he was reprimanding children, waving his finger and repeating, “This is the shape of a croissant. it’s impossible for what you’re saying to happen.”

This encounter not only felt aggressively condescending but also carried an undertone of discrimination. The brunch, meant to celebrate my friend’s birthday, was ruined by his actions. Dude, we’re well aware of what a croissant looks like and come from a culture that appreciates a vast variety of breads, perhaps even more than you do. Our question was simply about why one of the Benedict’s was half-moon shaped. hope you remember that Langley is home to a diverse immigrant community.

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Micheal, I appreciate your apology, but it feels more like you’re trying to justify what happened rather than fully understanding where things went wrong. When you brought out the croissant, it wasn’t because we were confused. We had already said it wasn’t necessary, but you went ahead anyway, cutting off our chance to explain. It felt like you were more focused on proving your point than listening to our concerns. To be honest, the apology doesn’t quite sit right with me, so thank you but I think I’ll pass on the offer to come back.

Thanks for reaching out, Rob. I've been to all the OEB spots around Metro Vancouver, so I totally get how lively and full of energy the place usually is. And just so you know, my visit to Langley wasn't the first time I've been there. This time just wasn’t it for us. I appreciate the gesture, but I’ll have to...

We had reservations for party of 11 people (8 adults & 3 young kids) for Saturday Jan 11th at 11AM for a birthday. I specifically called OEB on the morning of at 9AM to inquire if we were allowed to bring our own small 6 inch cake and candles to the restaurant. The lady on the phone clearly answered “YES”. She said “we get this question a lot”, and proceeded to explain to me that we CAN bring the cake AND eat it there, however we must bring our own paper plates, forks & knives to cut/serve the cake ourselves, as they did not have the ability to do any of that stuff for us. She even went so far as to tell me to “just run to the dollar store and grab your own paper plates!”. I said great - no problem, I will bring all the disposable plates, utensils & I even informed her I can do all the disposal of those items + cake myself too afterwards. She replied that they can throw away any of the garbage for us if needed. So, we went and got the small birthday cake & all the disposable plates/cutlery. Our party arrived on time, were seated, & ordered our food. I kept the cake & utensils under the table with me. Our server was really incredible! The ambience was great. Food was delicious. However, a young male (manager? he didn’t specify who he was & l didn’t even introduce himself) came over abruptly and informed us that we were in fact NOT allowed to have our cake in there and there was absolutely no way we would be allowed to cut the small cake & serve/eat it. I informed him of the detailed and very clear conversation I had with the OEB employee on the phone a few hours prior where she clearly confirmed we could bring, serve, and eat the cake at OEB. He said “well you didn’t speak to me”, and told us we were not allowed to bring out our small cake. He was unaccommodating & unhelpful. So ultimately, we ate our food and had to leave the restaurant to then go cut the cake at the back of the restaurant outdoors on some benches. Now, I completely understand a restaurant‘s policy is policy: however if YOUR employee tells us one thing very clearly, then that’s not our fault and is completely on YOU and YOUR restaurant to rectify. For that one male worker (?manager) to be so unaccommodating, abrupt, and not honour what his own employee/coworker told us was just really beyond unprofessional. To be clear: it’s also not an uncommon practice for restaurants to allow small cakes for birthdays, and some restaurants even store & serve it for you (can be an additional cost but that’s okay! & if they don’t allow candles for fire hazards, that’s okay too!). But the way this all went down: we are disappointed & definitely won’t be visiting this location again! P.S. still a shout out to our incredible server who...