Willowbrook Shopping Centre — Local services in Township of Langley

Hi, I don’t normally write reviews but I have to share my experience today. I have autism and an anxiety disorder, so going to the mall and going shopping isn’t my favourite thing as I don’t like crowds or lots of noise today I went to get a new case for my phone to cope. I wear noise, cancelling headphones that play music that relaxes me I also brought a stress ball to squish I do this regularly though when I go out in public and nothing special happens but today I was wearing a Christmas gift I got from my mom. It was a sweater that had the customized slogan of, “I came I saw I had anxiety, so I left.“ on the back. I’ve never been ashamed of my mental health because I believe if the people around me know about it, it’s only to my benefit. as I was standing at the mall map trying to find a store I could get a cell phone case at, and failing as I spell phonetically,(I love talk to text on my phone). I noticed two security guards in my peripheral vision, I took one of my headphones off and said hi, they asked how they could help me, I said I was looking for a store that sold phone cases. They told me there were two in the mall, and that they were in the same area. Then they gave me simple, precise directions to where the shop was, it helped me so much. I was able to find my phone a new phone case, (the lady at the store, where they sold the phone cases was really nice to), with little to no stress and go home. This made me so happy. When I came home, I told my mom about it. And it made her happy to. And she told me I should make a post about it. So that’s what I’m doing. I’d like to say thank you to those security guards. Again and again. It gives me hope that maybe, I can learn to enjoy going to the mall, even if only for...

Disappointed, I know they went through a modernization of the mall, there is nice seating available but the new courtyard has limited choices. Red Robin isn't in the courtyard, it's at the exterior of the building. Signage directing to where it is would be helpful. There isn't any inside access to Red Robin, so you must exit the all. The new courtyard didn't meet my expectations, I thought it would be more significant. The choices are limited, and the atmosphere is dreary. I understand Lee's donuts is popular, but no matter how much I love a donut, I'm not paying over $20. for a dozen. I was very frustrated with the lack of signage, they do have the interactive signs but I would have killed for an "you are here," locator. I did finally find the concierge and got a paper map, but it isn't straight forward and doesn't make it easy to use.The washrooms are clean and plentiful, I was pleased that they had a gender neutral washrooms, nice touch and appreciated. The food fair is okay, it certainly could use some innovation, new ideas, better choices, it's full. The food court is clean and well maintained by staff. I had A&W, because the service is always good , the food is hot and the price is average. I did check out Red Robins but fora burger, tip and beverage, it would have been+$30. out of my price range. Willowbrook has always been a pop in, pop out mall for like when we need our knives sharpened, unfortunately it will continue to be...

Absolutely disappointed today. My family and I come to Willowbrook mall all the time but today I had a very upsetting incident regarding me using the family change room to feed and change my baby. Mind you I have used the family facility before. I was in the room for 25 mins feeding and changing my baby and had security knock on the door to check if I was doing “drugs”, my mom was also with me in the room to give me a hand. Thankfully I was done with my baby and about to put him back into the stroller, because the thought of if I hadn’t finished would security walked in while I was breastfeeding, as I didn’t hear the knock and could see a figure standing outside the door. It seemed like someone had complained to security, because how would security know if I was in there? Do you expect me to finish feeding and change my baby within 10 mins? My mom and I were completely taken back and upset. Now I don’t feel comfortable using the family room anymore knowing the incident may happen again, which is sad because I was so happy to see that Willowbrook had offered it and was raving about it to all my new mom friends. Now I’m nervous that my friends will Have the same incident if they use the room. if there is a limit on as to how long we can stay in there then please have it posted somewhere. I am hoping management will see this comment and prevent this from happening again to any...