Captains Oven Pizza Langley — Restaurant in Township of Langley

Good Recovery and Excellent Food

I recently visited Captain’s Oven Pizza with my parents to celebrate my father’s job promotion. While our initial experience with the service was disappointing, I want to focus on the exceptional way the situation was handled.

During our visit, there were several service-related issues. However, the owner was present, personally greeting customers and thanking them for dining at the restaurant. I took the opportunity to share some constructive feedback regarding our experience, and he responded with genuine professionalism and care. He assured us that the service we received was not reflective of their standards and that he would immediately address it with his staff. While the past could not be changed, he took accountability, made adjustments to our bill as a gesture of goodwill, and emphasized his commitment to ensuring better service in the future.

From that moment, I noticed a significant improvement. The staff became more attentive and engaged with customers rather than conversing among themselves. The owner’s leadership and dedication to customer satisfaction were evident, and I truly appreciated the way he handled the situation.

Beyond the service recovery, the food itself was outstanding. The pizza was expertly made, with a perfectly crispy crust and high-quality ingredients. Each bite was full of flavor, and it was clear that a lot of care and passion went into preparing it.

Mistakes can happen in any business, but what truly sets a restaurant apart is how they respond. The owner of Captain’s Oven Pizza demonstrated integrity, professionalism, and a genuine commitment to improving the customer experience. Because of this, I will gladly return and encourage others to give them a try. I look forward to dining here again and experiencing the improved...

This new restaurant has delectable food, stunning interior decor, friendly and helpful staff, and a warm and inviting atmosphere. We came here for dinner as a group of 4 and ordered the following:

Cheesy Garlic Bread (appetizer) - thin crust bread with cheese, it is lite and tasty with a cheesy pull; definitely a good starter to share

Polpette e Pomodoro (pasta) - the tomato sauce is fresh indeed, there were hints of basil that elevated the sauce, the pasta is al dente, and the meatballs were flavorful and complemented the sauce; it was so delicious and was the favorite of our group

Funghi al Tratufo (pasta) - simple pasta dish with a white creamy sauce and bits of mushroom, the pasta was also cooked al dente, and had some subtle hints of truffle; overall the flavors blended well and was savory and tasty

Cheese Steak pizza - lite and thin crust pizza that's served warm and fresh from the big oven, the veggie toppings and steak shavings are cut in good proportions which didn't overload the pizza; it was scrumptious in every bite

Tiramisu - this is absolutely amazing, the mascarpone mixture is lite and fluffy, the lady fingers was soaked well in coffee, and was topped with cocoa powder; the overall taste was lite, not too sweet, and just delightful (it was close to the tiramisu I had in Roma - strongly recommend to finish off your dinner with this)

Can't wait to come back and try the other dishes here! (We ate too fast and wasn't able to take photos of the...

Alright, this was a bit heartbreaking. There’s nothing I love more than a Neapolitan pizza. It’s (in theory) got a bit of that NY-thin crust, and a bit of that wild crust. It’s kind of the perfect pizza, if there’s no NY style around. Which there isn’t.

Anyways, I had high hopes. I’m a bit of a minimalist when it comes to pizza, so I always get the pepperoni (I mean, come on, I need meat). The price is good, but it’s expensive enough to fool you into thinking you’re paying for quality.

AND THEY’VE GOT A BRICK OVEN… this place screams competence and precision.

I couldn’t have been more wrong. The crust was gooey. How is a thin-crust ever gooey? It was baked, sure. I didn’t get doughy pizza, I got soft, gummy, gooey pizza. The crust underside had almost no character.

NEAPOLITAN PIZZA IS DEFINED BY ITS CHARACTER.

This spot has potential, for sure. But right now it feels like the chefs are watching YT on “how to make a Neapolitan Pizza”, in between shots of amateur juice.

The pizza is unimaginative, bland and undercooked. I want a bit of crunch in the crust. I don’t want to eat pepperoni gum. Stop making gummy pizza. Cook your pizza, simplify your menu, and learn to do 3 things well, rather than 70 things with painful mediocrity.

I’ll be back when I’m desperate enough, but that’ll probably be a couple years.

I hope y’all get better. This was insultingly mediocre. $40 for a pizza and brownies better change my freakin...