Gold Train Express Restaurant — Restaurant in Vancouver

When my friend asked for a beverage she tried to up sale us on the more expensive drink but my friend just wanted a pop ($3.75). It took multiple times for her to understand what pop she wanted. When our order arrived my friend got pork instead of the chicken she ordered and we were kind of uncomfortable with the wait staff attitude. I asked her if she wanted to change it and we decided not too because the waitress seemed stressed or something. When she bit into the pork it was very dry. I don't normally eat pork but I tried it and agreed. She tried pouring the sauce on it but only ended up eating a 3rd of it. In the meantime I had asked for soya sauce. I asked her directly when she came by and she did not acknowledge. Then I got up and asked her and she looked away. My friend got up to get a bottle from another waitstaff. I tried to hold my hand to waive for tea but was ignored multiple times. I watched in the mirror as she served everyone tea. At this point my friend stated how she thought "that lady had a bad energy". We watched how she interacted with other clients. We discussed how it seemed to be geared to us. I got up and asked for tea from another wait staff who poured it from the pot for me. We put our utensils down for a while and the initial waitstaff asked us if we were ready to go. We said yes and could we have some containers. My friend thought she could at least take the rice home since the pork was unpalatable. We waited another ten minutes. We decided to leave without the food and I wanted to pay and let the staff at the counter know why I would not be giving a tip. My friend was standing next to me who is about 4'9" as I waited to pay and it was a bit close to a table that was being served. Anyone who has been there knows how small it is. I love supporting these kinds of restaurants. We have never had bad service before. My friend bumped into me and told me in that moment that the wait staff that was serving us had physically shoved her from her back to get her to move. I suggested she wait outside to avoid further conflict . I told the other staff who I paid my bill too some of the story and that I would not be leaving a tip. It took a while for them to come so my friend came back in and heard the last of it. I left and then realized I had forgotten my bag and had a feeling of dread going in. I retrieved it and when I got back outside my friend said she hated that lady. I said those were strong words but I could understand. Today I returned to work and the experience still bothered me. so I decided to write this review. I was left with many questions about my dining experience and a frown I hope that server finds some peace and she is well supported by...

UPDATE 2025: I will have to bring it down a star unfortunately. This was more frustration than anything. I did hold Gold Train at a easier standard due to them being busy and open 24hrs.

This time, I called in our order. THIS IS THE ISSUE. The communication is all jumbled up. Language barrier + rushing because of a dinner rush... ordering specifics were not clear enough.

I always order Fresh Springroll with Tofu and Peanut sauce. Well, when we got there, picked up our food and when I go to my In Law's house, it was fried spring roll.

There were a couple of slip ups with the soup too. My wife asked to have soup with tofu only (no meat) and they put soup with tofu added. My wife explained it to them in person and what the lady did was make a new soup and put tofu only... but also charged us (when she explained it, it seemed like they were gonna correct the mistake).

So unfortunately, the price and miscommunication really turned me off from going here again.

** Going in person is way better that way you can point to what you want on the menu and explain what to replace. That was harder of the phone, especially when they are rushed and the language barrier isn't clear.

Pre Pandemic review (In person) Super Busy Fast Service. Good amount of seats.. but busy at times. 24hrs open Great staff Good prices.

I've had a lot of dishes here and I'm never upset about the...

I would like to review Gold train Vietnamese restaurant. I ordered a vermicelli bowl with marinated pork and spring roll.

Service: I had ordered a vermicelli dish but the server brought it to the wrong table. It stayed there with the guest who handled the food before he commented it was not his. The server tried to give it to me but by this point I wouldnt accept food that someone else had before them for a minute. I opted to order another dish instead of walking out. 2/5

Food: This replacement dish in Vietnam is known as Com Tam Suon (broken rice). While I did not expect broken rice, I expected the pork chop to NOT taste like curry. The meat was probably meant for another dish and microwaved (it didn't come out freshly grilled). The vegetable garnish wasn't the typical Vietnamese pickled vegetables that is normally served with a meal.

Taste: 2/5

Overall: I was charged more for this dish than the listed price on the menu -- I suppose it was their way of getting back at my refusal to accept the meal the other person handled.

I guess they assumed I couldn't speak or understand Vietnamese even though I made the order in Tieng Viet.

I respect they struggle to keep standards up being a 24/7 restaurant.

This place may be better just for the pho but I won't come back when there are other Vietnamese restaurants that do in it better and wouldn't try to swap plates then charge extra...