Mogu Fried Chicken — Restaurant in Vancouver

The old female waitress is rude and not friendly. Frankly I am a Uber driver, finished my full time office work then started delivery right after to make the time worth it, it's hard to make a living nowadays so I have to work hard. I got this order from Mogu, the order wasn't ready when I arrived and was told needed to wait for 5 ~ 10 min, while waiting I asked the old female waitress very politely if I can use the washroom, she then refused and not even looking at me when saying it, very disrespectful when talking to someone with head turned away, she said it's for customers, there was another gentleman (a real customer) standing next to me try to explain and tell her that I pick up for their customer therefore I should be treated as a customer but she insist not to let me use the washroom. I thanked the gentlemen for trying to help me. To be honest, first of all, the order wasn't ready and I had to wait for 5~10 min, so why not make convenience for people who is working for "your customer" ? Secondly I asked you politely so please don't act like we are nobody to you. Thirdly please be understandable, I believe most driver's don't usually asked for a favor unless they really really have to. Last but not least, some day, I can be your "REAL CUSTOMER". I know you have the rights, but my last advise is please be considerate. You are the only one restaurant yet that I came across to let people use the restroom so...

This was our third visit to this restaurant, even though we only found it two months ago. Unfortunately, we will never be returning.

On Tuesday, we ordered a seven-piece signature chicken, a honey teriyaki chicken salad bowl, and a Coke Zero. After our first few bites, we noticed a rat scurrying around our feet. To our horror, it then moved directly across from our table, from the dining hall to the kitchen!

We immediately called the girl to inform her about the rat’s presence in their kitchen. She responded with a mere “Oh, sorry,” without any genuine concern. Unfortunately, the rat reappeared around our feet, making it impossible for us to continue dining.

Frustrated, we asked her to provide us with a takeout box and paid to leave. However, we soon realized that she had already poured the Coke into a cup, so we couldn’t take it home. We tried pouring it back to the can and it wasn’t possible and she saw it! Then we asked for another coke for to go since we have to change our dinner plan now and eat the rest outside that place. Despite seeing the damage they had caused, she refused to rectify the situation and charged us another $3.15 for the Coke.

It’s not just about the $3; it’s about the poor customer service and rudeness of the employee. A successful business should be able to handle such situations with grace and...

Mogu Fried chicken was fantastic! I walked into mogu with my family. I had my two year old nephew with me. The restaurant had easy fun options for kids. The interior was great with a lot of good wood work with a big Godzilla mural on the north wall but with a funny twist. Instead of everyone running for their life they were running to get their fried chicken before the monster could eat it. I love their sake selection it was very big. The menu has many great options but not too many which makes it simple to choose from. As for fried chicken and friend ebi...🤤phenomenal. Downlow chicken across the street has line ups but only if everyone knew about mogu fried chicken. The fried food had a great light coating and not greasy at all. From drinks to food and even dessert everything was done with care. The bathrooms were spotless and very clean. During covid times their separation and booth isolation method was not crowd and felt like a normal restaurant. A very big plus was the staffs attention to detail and costumer care. The service was the most respectful and observant. I felt very cared for and that alone was so memorable. I can’t forget the pricing it was very good for the size and portions. My mom lived in Japan for years and felt mogu brought a little piece of Japan...