Panago Pizza — Restaurant in Vancouver

Panago makes good pizza, but at this particular location the service is horrible, and that's unfortunate because it used to be good - I've ordered dozens of pizza's from here.

Once they made my pizza wrong, it was delivered but to speed things up I said I would go pick up the correct order and bring back the old one. The attendant tried to argue with me telling me the order I got was correct, despite it being the wrong size pizzas (which she agreed were the wrong size). She then tried to decrease the amount of the credit she gave me for the trouble because the pizzas were correct, despite being the wrong size - it turns out I never got a credit anyways (I found that out when I went to order the next time).

Recently, for another order, they called to tell my my order was unavailable (whole wheat crust) so I asked them to just make it with a regular crust. They said they couldn't because I would have to call in to cancel my original order and replace it with the new one. That's a lot of trouble for something that's supposed to be easy. I was driving home and not able to do that. So then I said just cancel the order. They then called back 5 mins later asking if I had cancelled my original order and placed a new one. I said no, I ordered from another place. They then told me they will make my original order....

Finally, another time they tried to charge me for a brownie cake that was a limited time free promo despite me showing them the promo (poster was in their store plus on my phone). The attendant had to call the owner to confirm.

Much better staff training...

I stopped by Panago tonight and had one of the worst experiences I’ve ever had at this location. I ordered a medium thin-crust pepperoni pizza with extra sauce on multigrain dough. Right from the start, the staff seemed distracted and made me feel like I was inconveniencing them just by being there.

After I placed my order, the staff member told me they “didn’t have medium-sized dough,” which honestly makes no sense—dough is dough, and you cut it to the size you need. What he really meant (but failed to mention) was that they didn’t have multigrain dough at all. Instead, he gave me regular dough without asking if that was okay, and only told me he was upgrading it to an extra-large pizza. That’s not what I wanted, and I didn’t realize what had happened until I was walking out and looked at the pizza.

When I got home and saw it under better lighting, it was even worse. The crust looked stale and hard, like it had been sitting out forever, and the pizza itself looked like something out of a Lunchables kit. It was ridiculous—barely cooked, no extra sauce (despite me specifically asking for it), and completely unappetizing. I ended up throwing it out because it was just that bad.

This is such a shame because I used to love this location, but the service and quality have gone downhill in the past few weeks. I don’t know if they’ve changed management or what, but I won’t be...

Avoid ordering from this location if you need your food on time!

We placed an order for 6 large pizzas the day before, specifically for pick-up at a set time to take to a crew at the Oakridge construction site. The crew only has short lunch breaks, so timing was important. When we arrived at the scheduled pick-up time, the order hadn’t even been started. The only employee there (who was working alone) had no idea where the order was, and after searching, she found it had been placed in the pile for the next day. There was no manager around to help, and the poor girl was left scrambling.

We quickly called Fresh Slice across the street, and they were incredibly accommodating. Meanwhile, I had left my number for the manager to call, and he did while I was still at Fresh Slice. He apologized and offered to have us come back, but at that point, we had no time. He promised us a couple of free pizzas when we walked back past, but when we showed up with our hands full of pizzas, no one answered the door. We left, and he called me saying he was waiting for us! Then he claimed he was going to deliver the pizzas to Oakridge, but that never happened.

The team at Fresh Slice really saved the day. They rushed to get pizzas made for us, and they were actually really good!

For future orders, I recommend crossing the street. We...