Romilano Pizza Restaurant Vancouver — Restaurant in Vancouver

I had a very wierd experience here. Had to be a fail on the online. I ordered, never got a confirmation. So I called the restaurant. They said that "they don't deliver to my area". "I would have to order skip or uber for them to deliver here". I noticed they didn't have the same deal through the apps. So i ended up ordering from another pizza place. Right after I ordered i got the call from the delivery guy, outside with my order.... the same one I called, and was told they don't deliver here, and the online did not send me a confirmation. So be careful with the online order there was a drop of communication between restaurant and the online. Another part to be cautious about on the online it basically makes you put a tip before you order. Then when they arrive machine asks for a tip again. So tip on the tip?? I hope when I pre put a tip in that driver receives it! None of the confusion was on him. He did his job quick and efficiently. This experience definitely makes me question a pre-tip before delivery. I'm sure this was a one off. Don't hold it against the restaurant. It was just a different experience. Glad I didn't use skip or uber. I would have been screwed with double the pizzas. I also didn't like having to cancel the other place just before the order was done. Kinda rude. Never like doing that to...

Been looking for an alternative to my fave pizza places, something different and more locally oriented, if you follow. So I'm going through G-maps looking at local places that deliver- I don't want the drama that dashers have accumulated, regardless of the truth to the stories. I come across this place, Romilano Pizza Restaurant, seems new(?), they have a killer menu and... in-house delivery. First delivery is a Spicy Chicken, Halal if that's your thing, and it's a fine mouthful, mm-hmmm. Tonight it was Pepperoni and oh. OH. It was magnificent, the salad went in the fridge because it was pizza time. These nice folks are on it, from the call to see about different brand of soda to the driver who was chill and friendly. I'm planning a ride so I can see the place in person and save the driver some seat time, I'd love to get the full experience. I have to mention the cheese- Grana Padano- they use on their pizza. It's perfect. Seriously, it makes other cheeses seem kind of flat in taste and comes alive in your mouth. Ok, enough, my recommendation is do it. Call them, order online or make the trip, I think you'll be happy with the results. And Amir? I'm coming for that lasagna, my friend,...

Love the pizza, but they lost me as a customer over $5.

I ordered 2 medium pizzas and based on a flyer offering 10% off if I paid in cash for pick-up, I went to go pick it up. The guy behind the counter said it was an old flyer, so they couldn't honour the discount, which is fine. But when I pointed at the stack of identical flyers on their counter, they said those were old too.

He did say there were new specials online. When I asked what they were, he said there was a family deal. I told him I had already ordered and paid for my 2 medium pizzas at regular price.

When I calculated in my head what I would have been haggling over, it was about $5. The way I felt based on the way I was treated doesn't make me want to go back ever again.

ADDENDUM: when I look at their website again, there's a 2 Medium Pizza deal for $34.99 that would have saved me about $10, but he didn't mention this or offer it.

ADDENDUM: the owner called me the next day to apologize for the incident and to make the situation right. I appreciate the time he took in calling me and...