Fresh Burger Vaughan — Restaurant in Vaughan

3 stars does not mean the food is no good-one of the burgers was actually tasty so 5 stars on that. The 3 stars is for various reasons: The atmosphere of this location is drowned out by very loud music playing from the kitchen area, so if you are expecting to dine in and have a conversation or read a book and relax a little you will be disappointed. Why not just play some low volume background music-perhaps some nice soft piano music that way the constant noise won’t wake up the anger sharks swimming in most people’s heads. I actually did an experiment at this location with 2 orders. The first order asked for extra pickles with a tip included at checkout. The second order the same with a friend ordering with no tip given at checkout. And not a big surprise-the no tip order did not contain extra pickles in fact it was just a dry burger with hardly any condiments at all. An error? I think not because this has been experienced at many other food service businesses (unnamed) Will this cause any disruption to their bottom line? Social media is a powerful tool but the information stops at this point. The biggest problem not just at freshburger is the tip feature on Interac because if a customer does not tip now everyone knows about it and as proven through an experiment-this will affect the quality and quantity of the food ordered. How about this: toggle off the tip feature on Interac and place a small sign on the counter or the receipt itself with a QR code that will direct a customer to a tip site connected to a survey that also gives a token reward. if he or she so chooses dependant on the experience. I wish this location the best of luck in the future because actually the burgers aren’t too shabby, it is the attitudes of employees that causes...

Definitely a five star for the impeccable efforts to take care of the customer concerns.

I am a regular customer of fresh burger stores and always loved it. Once I happen to get a burger from this location which on reaching home I found that was not properly made(just the shape). It was all cooked properly and same fresh burger taste standards, but probably a new employee who wasn't well aware of the patty preparation. I had send a feedback on their website and I was shocked to see a response from their CEO Jacques( yes I did a googling to make sure it was from the actual CEO). A couple of mail conversarions and I was contacted by the store manager Armaan who really went that extra mile to make sure the customer was happy. They had no problem in accepting that it could have been a miss by a new employee who might need more training. Long story short, even though they never had to, they gave me a replacement meal and made sure the employees were well trained. This is what I call a well managed retail!! Kudos and keep up the...

The food is good, but the staff is grossly incompetent! We came to get 3 primeburgers and one meatless burger. When I asked the teenager at the counter about a meatless burger, he looked puzzled, “Like, chicken? No, we don’t.” We found a poster on the wall, which advertized Veggie Special. We asked about it; his answer was “It's like a regular burger, but with more veggies.” I asked again, “How big is the patty in it?” He said, “I don't know, 6 oz?” So, we ordered two Veggie Special combo, and a poutine instead of a meetless burger we wanted. When we received the order, it didn't include fries, and our Veggie Special actually didn't contain any meat! The clueless teenager went on defensive, saying, in effect, it was all my fault! The manager was also trying to defend this guy, who couldn't manage to learn four items on the menu! In the end, she REPLACED one of the meetless burgers with a primeburger without pickles and onions! No apologies or other compensation was even offered!! Needless to say, this was our last visit...