Tim Hortons — Restaurant in Vaughan

Unbelievably Disgraceful Service – Complete Disregard for Customers!

This is by far the WORST experience I've ever had at any Tim Hortons. I went to this location at 11 PM – clearly within their posted operating hours. Despite this, I was flat-out told by two staff members that they were "closed." Yet, I could see people still being served!What makes this situation even more infuriating is the outright negligence and favoritism shown by the staff. Instead of taking my order, these two employees were laughing and chatting with their friends (who were NOT staff), giving them free coffee, and completely ignoring me as if my presence was a nuisance. When I questioned why they were serving their friends while refusing to serve me, they didn’t even have the decency to acknowledge me. Instead, they continued to speak in their own language, making me feel disrespected and likely ridiculed.This type of behavior is absolutely outrageous, unprofessional, and insulting. It's clear that these employees couldn't care less about their actual job or paying customers. Giving away free coffee to friends while refusing service to paying customers is not only unethical, it’s theft! I am shocked that a well-established brand like Tim Hortons would allow such employees to tarnish its reputation.I demand immediate action from the owner of this location and the Tim Hortons head office. This location has gone unchecked for far too long, and based on my experience, it’s being run like a personal hangout for these employees, not a business. If this level of customer abuse continues, I will be escalating this matter further. Tim Hortons needs to enforce its standards because this location is an...

I'm giving this Tim Hortons location four stars. The food and coffee are always exactly what you'd expect—fresh and tasty. I've been here many times, and my order is consistently correct, which I really appreciate. The place is also always kept tidy and clean, which makes for a pleasant experience whether I'm dining in or just grabbing a quick coffee.

​The service itself is very efficient, and the staff works hard to keep the line moving, especially during peak hours. However, they always seem to be in a rush. This often makes the interaction feel hurried and impersonal, which is a bit of a downside. It would be nice if they could take a moment to be a bit more welcoming, but I understand they're trying to be quick.

​My main critique is that the staff often speaks to each other in a different language, even while serving customers. While I understand this is how they communicate, it can feel a bit exclusionary and unprofessional. A simple smile or a friendly greeting in English would go a long way in making the customer experience feel more positive and inclusive. Overall, it's a great spot for a quick and reliable coffee, but a little more focus on customer interaction would make it...

A restroom tells you a lot about how they likely take care of the rest of the establishment... this one almost knocked me off my feet! Thankfully, I keep hand sanitizer in my car and in my pocket! That was after I had my coffee and BLT sandwich... on a somewhat burned bun, but was easily scratched off... I wouldn't have them throw it all out just because of a measly burnt bun! Service is slow. Drive Thru people just work that. I went inside to order. Cashier was doing whatever in the back, nobody would even look to see several people waiting in line inside the premises without anyone serving us! Finally two came out to serve.... wait, not open 2 registers? Nope. One cashier to do cash and coffee and the other to make my sandwich. Why not the one already at the sandwich station? Oh, Drive Thru only? IDK So, by the time I had my sandwich and coffee, the others in line were served. This is definitely a poor managed place. Oh, check out the...