Granny Bonn's Fish & Chips — Restaurant in Waterloo

I am honestly appalled that they're still in business if what I got was typical.

Went in at 12:30 - prime lunch hour. I ordered a halibut-n-chips for takeout. The halibut pieces are about 4" x 2" and very plainly cooked from frozen - can aftertaste it quite plainly. Got about a half-pound of fries with that - hard to mess those up, but half were quite hot with zero salt, and the other half were stone cold, hard, and saltier than McDonalds - at a guess they were probably sitting for a while under the huge heat lamps I saw through the window to the kitchen.

The lady at the counter asked if I wanted anything for the fries - I asked for malt vinegar and she gave me one packet, I had to ask for more. On arriving home I discovered that tartar sauce is not included - I suppose I should have asked for that "for the fries".

I would actually be less upset if I hadn't then been charged $29 for this mess! At that price point, I'd expect freshly prepared fish and tartar sauce, and much larger portions... or moderately larger portions with a coleslaw or pop included...

The fish and chips here were alright. They are a bit on the expensive side, and the actually fish and chips do not come with coleslaw.

Taste-wise, it's fairly average. The batter is good, although occasionally you'll run into spots where it's a tad raw. It's not enough to say "stay away," but it's something to consider. The fries are not crispy, and more soft. Not squishy or wet, but just soft.

We ended up ordering coleslaw on the side. Think KFC coleslaw but a bit more sour and less processed. The place also has tartar, vinegar, and ketchup on the side if you're a condiments kind of guy.

What really pushes the place to four stars is the service. The server who managed our table was super nice and always smiling, which made the experience so much better.

Overall, not the best fish and chips you'll eat, but I'd...

Absolutely amazing. We are relatively new to the area but have already tried a few other places. Granny Bonn’s definitely stands out. In my experience what makes or breaks a fish and chips place is three things. The quality of fish. The batter. And how fresh the oil is. Nothing worse than getting something fried in old, rancid oil. Very pleased to share that this place did everything right. Tasted fish, amazing batter that is not burnt but very flavourful and fresh oil. And to top it off both the owners are a friendly couple who welcomed us to the neighborhood and we had a great conversation. Looking forward to...