Tim Hortons — Restaurant in West Vancouver

Thursday, March 13, 2025 Cherry – Thank you for always supporting us and figuring out exactly what is needed at the moment. Even when we change our order, you do your best to accommodate us. Your kindness and effort mean a lot!

Salam – Thank you for always being so kind and respectful. Even when you were almost done with your shift, you took the time to come back and give me my receipt. Your thoughtfulness and dedication truly mean a lot. I really appreciate you!

Nav – She is truly great—helpful, nice, and honest. Always generous and happy, making every visit a pleasure.

Vic – Very generous, always kind to us, and to me personally. He always makes my day! He’s happy, honest, and I truly appreciate him. Thank you, Vic!

Myls- So nice and so calm, bringing a peaceful and kind presence every time.

Angelica – She is responsible and grateful, always making sure things are done right.

Francis – A happy and honest person who always helps us with a smile.

Letty – So calm and focused on her job, always helpful and reliable.

Jason – Responsible and always making sure everything runs smoothly.

They are all an amazing team—I really enjoy visiting this location because of them! Thank you all for your great service! 😊

Tim Hortons shows great care for its customers and values feedback to improve service.

Team members like Nav, Harneet, Myls, Vic, are always so responsible and friendly, making every visit enjoyable.

Guri, Vic, and Myls always give me genuine compliments, and they are not pretending to be nice. They truly know how to make customers feel good with their kind and authentic approach.

Tim Hortons at Park Royal truly cares about its customers and values feedback to improve.

Nav is so caring, attentive, and always takes a moment to chat and ask how we’re doing. Harneet is incredibly kind and welcoming. Myls is always helpful and remembers our needs, making us feel valued. Vic is positive, friendly, and brightens every visit. Angelica is calm and kind with us. Jason is responsible, very careful with orders, and fast, ensuring great service. Guri is so kind and thoughtful, always chatting with us about how we’re doing. Jomar is hardworking and very responsible, which is truly appreciated. Cherry, as the manager, is wonderful at taking care of her team, keeping everyone happy, and being kind and supportive.

Thank you all for making every visit...

Oct 11 2021. 2:34 PM Park Royal,North Vancouver.

I redeem my 1 free coffee and 2 free donuts by scanning my phone plus 2 additional small coffee purchases. It does not show up on the screen. So I tell the male cashier (has ear-rings & tattoo on arm) verbally my order.He confirms by order but I don't understand him as he does not speak clearly.I take off my mask so he can understand me clearly but he keeps missing up my order.I tell him 3 times in total my order! I tell him 3 small coffee in total and 2 donuts in total.He gets flustered and does not know how to process/combine the order so he does it separately.He is in such a rush I could not scan my card for the paid order and I did NOT get my roll up the rims.The cashier sighs and gets angry at me.I always have issues with this particular male cashier.I received no apology. Lack of social skills and training.The rest of the cashiers are fine.I will avoid that cashier from now on.

April 17.2021.2:30 PM. I go into the West Vancouver Park Royal Mall tim hortons to redeem my 100 points for a free wedge.First I buy 3 small coffee then I scan my phone for the free potato wedge .The free wedge does not come up on the screen.The female cashier does not know what to do.She keeps me hanging.She does not even ask the manager for help.Another male cashier tells me that I did not verbalize it to the female cashier.I did show my phone and told her for the free wedge but she was not paying attention.So I scan it again but no free wedge showing up on the screen again.No explanation from the cashier.I eventually did get my free wedge.

I had the same problem at the 1384 Main St location in North Vancouver.

At the 4191 Lougheed Hwy location in Burnaby,no problems with scanning with my phone and got...

I’m an avid TH customer, in particular an outlet closer to home however as was at Park Royal decided to have my usual ( half regular half French vanilla) at the outlet in food court in Park Royal south. After ordering I was surprised to see that a coffee that was already poured in a cup on the counter taken and it’s contents poured into my cup. I told the tween something aged attendant that’s recycling food and not only is it reprehensible and disgusting but illegal in Canada. She retorted that it’s exactly the same thing. To prove my point I noticed that being considerably less hot than normal I told her as I’ve paid for a fresh cup of coffee I want a fresh cup of coffee. She glared at me and until I repeated myself did not bat an eye or move a muscle. Finally and obviously reluctantly she asked another attendant to tend to my order. An absolutely disgusting practice and completely out of character for Tim Horton’s....