Pizza Nova — Restaurant in Whitby

THIS LOCATION AT KENDELLWOOD PLAZA , WHITBY WAS THE LOCATION IN THE PAST TO GET A GREAT PIZZA . THIS STORE SEEMS TO HAVE STRUGGLED TO STAY TRUE TO SATISFACTORY AND CONSTANT OWNER CHANGES . WE USE TO ORDER HERE 2-3 TIMES A WEEK . OVER THE LAST YEAR HAVE GIVEN THIS LOCATION PLENTY OF CHANCES TO REDEEM ITSELF WITH DISSATISFACTION , EITHER DRY , BURNT OR MINIMAL TOPPINGS SUCH AS CHEESE BARELY PRESENT TO THE PIZZA . RECENTLY ORDERED A LARGE PEPPERONI , EXTRA SAUCE EXTRA CHEESE . NEITHER WAS PRESENT TO THE ORDER AND WAS BURNT . TOOK 55 MINUTES TO DELIVER AND I AM LESS THEN 5 MINUTES AWAY . COST LITTLE OVER 26$ WITH 3 DOLLAR TIP AND FELT SHORT CHANGED . HIGHLY RECOMMEND GOING ELSEWHERE OR DIFFERENT...

3rd time when either pizza is not delivered, or is delivered 20-30 minutes late. I had it with Pizza Nova. There are MANY other brands with way better service. The excuse was that even if "we told you the delivery time, it's not guaranteed." However, in the order screen it states "DELIVERY TIME". Why don't you write "ESTIMATED delivery time"??? The second excuse was that "it's Saturday... and it's busy". Pizza Nova, let me tell you a secret: Saturday noon is a very busy time!! And, as if being 30 minutes late was not enough, the pizza was completely cold! You can keep your $15: never again. Please do yourselves a favor, and order from a...

I recently needed to place an order for my work. I went in the day before I needed the order and the man was super awesome he took down my order and told me that he let the person know in the morning and it would be ready for me at 11:30. The opening manager called me to verify my order was correct. When I arrived at 11:15 my order was almost ready right on time for what I needed and they were super nice friendly and quick. I also had to place a second order for more pizza in the afternoon once again The speedy service...