Down East Donairs — Restaurant in Whitby

Visit every time we are down in the area. They have the best authentic East coast donairs . They not only use the proper ingredients, the meat texture is bang on, crisp with just the right kick. They prepare it with a nice base oil like sauce that drips with flavourful heavenly goodness that soaks into the pita, prepared to perfection.

The smell, oh that smell! reminds me of authentic souvlaki from street vendors in Athens Greece, Kypseli square. The kind where the chef uses sharp knives to slice off crispy chunks of a lamb and beef mix from a spit over an open flame, wrapped with chunks of onion in wax paper. Not the same exact taste, these donairs are Godliness in their own category, but the smell brings me back there time and time again. There is nothing like eating something that smells so good.

The only thing I would like to see them change is the thickness of the sauce. It's perfectly tasting authentic sweet Donair sauce, only too thin. They need to thicken it up a bit. Please do but if you don't, who cares, it won't stop me from getting a piece of heaven every time I'm in the...

My review is very mixed because I understand that there are challenges running an authentic donair shop in Ontario so I am very understanding. I’ve been going to this establishment since it opened and was by the courthouse. When the guy who ran it was running the shop you could feel the east coast energy! (Iykyk) It was always a good vibe and he was always so cheerful. Since they’ve moved there is a women (mid 50’s) and she always seems so miserable. Last time I was in there she was very rude for no reason. I guess she was having a bad day. The food is good. It has the flavour profile of a real donair however they don’t roast the beef on the spit long enough to achieve the carmelized finish and I find the meat is sliced too thin. The large might even be smaller than a small out east but I understand why because it’s expensive to get the products from east to west. Overall, the woman should adjust her attitude when dealing with customers. Us Eastcoastere are known for our good cheer and friendly hospitality and my last few run ins with her did not...

On one visit, I came and ordered a wrap and it was very small. On my second visit, I just asked him if they sell the donair beef on its own because I like to make it my way. The guy and two other people who seemed to be the owners started acting as if I was asking for something illegal, “why do you want it without bread?”, “is it you the one who recently opened a restaurant down the street serving donairs and you need it for your restaurant?”, for gods sake, if you are that concerned and cautious, that clearly means you have no confidence in what you are serving, last time and never again. Looking forward to see this place shutting down one day as its customer service is literally a ZERO. Update: A response to the owner, you mean it can never happen in any restaurant but your restaurant :) The reviews from other customers does prove that I am not lying which literally shows...