Update The owner has reached out to me, however the link they provided doesn’t work. She could never get through to Skip the Dishes either after spending an hour trying to chat with someone.

My wife ordered the Oriental Chicken Salad from this location through Skip the Dishes. Skip doesn’t pick up and deliver from Applebees (not sure why they’re even used). So my wife had to drive from Westwood all the way out to Applebees at Grant Park in -30 degree weather. She picked up the two shopping bags of food and drove twenty minutes back home. As she unpacked all of the family’s food she discovered that there was no chicken in the bag for her $23.00 Oriental “Chicken” salad. Naturally she was very upset. She called Applebees and after speaking to someone on the phone she was hung up on. She called back and asked for the manager. She eventually spoke to Mark and explained how unhappy she was, he said because she ordered it through a third party she would have to deal with Skip the Dishes, even though they never handled the food nor the delivery. Obviously, sensing a runaround she used the “F” word regarding not getting chicken in her chicken salad. He said he was hanging up the phone because of the swear word. The total dollar amount of the food was $123.94 before taxes. She tried contacting Skip the Dishes and after waiting on their Chat Bot line, she was disconnected from their service as well. If Applebees was a half decent company they could have sent the chicken over by courier or taxi instead of shuffling the responsibility of not making sure they had packed the order correctly at the restaurant. Disgusting customer service and poorly managed by Mark!!!! If that’s how they treat their customers, then we won’t be customers of theirs any longer. Photo of what the salad should look like (from the website) vs photo of what she got for $23.00!