Boston Pizza — Restaurant in Winnipeg

I should've called about this but I'll just leave it here. I had tried to make a reservation on the phone because we had a big group and was told we couldn't. Which was weird already. I brought our large group anyways. When we got there there were no people sooo I don't see why making a reservation was such a burden and not possible. Anyways that was just the beginning of our night. We had a waitress who weve have in the past who was very inexperienced and would always mess up our orders. Not bring simple items like coffee and then blame the kitchen for everything when it's her job to bring those out. She even lost her notebook with our orders in it and came about 10 minutes later to tell us and retake our order. She also has a habit of over sharing and dissing other staff in front of customers which just seems unprofessional to me. So I was disappointed to have her again when we came back with a larger group. If you thought that experience before was bad wait till you hear this. Majority of the group did not recieve their food, the right drinks, or their drinks at all. Anyone with appetizers received them well after others had received their entrees. We asked repeatly for our food and drinks and still did not get them. Our waitress also just blamed all the other staff around her and told us she did not like working with them and that it was all their fault ( which is oversharing and just inconsiderate considering she was the one who had not punched in our orders correctly the first time). I tried ordering shots for the birthday girls but had to ask another waiter who was not busy if we could get them and he delivered. Our waitress continued to mess up our orders and blame the other staff. She was young and I can attribute her lack of discernment and mess up's to that, but oversharing , belittling and dissing the kitchen staff and bartender in front of customers is never okay. Overall it was a terrible dining experience and we just wanted our birthday celebration to be fun, but having a problem with everyone's order kind of dampened the experience and I don't know if I'll be coming back to this BP. If I do I'll make sure to request not having that waitress ever again Becuase each time we've had her she's been a bit of a dumpster fire.

P. S some of the group was also just too nice to admit that their orders had been wrong so more was wrong but any attempts to make it right had been futile. I was almost charged twice for my order. I think some new training is in order. And I do rememeber our waitress name even though she never told us. So I'll make sure to avoid her next time. That is if their is...

We had an extremely disappointing experience at this Boston Pizza on Valentine’s night. Everything started fine—we ordered drinks, starters & food, and service was okay. However, when we wanted to add just a single glass of beer, it took over 10 minutes. Our server then told us it would take even longer because a few large groups had just arrived, and their drinks were being prioritized over ours. That excuse made no sense—our order was placed first, and it was just one glass of beer, not a complicated order. Things got even worse when someone in our group had a piece of food stuck in his throat and urgently needed a glass of water. Since our server was nowhere to be found, we asked another waitress who was passing by. She was clearly busy running drinks to the large tables, but our simple request for a glass of water was completely ignored. We waited nearly 10 minutes trying to get someone’s attention, but no one cared. Eventually, one of us had to get up, walk to the bar, and ask for a glass of water ourselves—something that should have been brought immediately, especially in an urgent situation. By this point, we were extremely frustrated, and when we finally confronted our server, she showed no remorse. Instead, she repeated the same excuse—'Big Groups' and gave us an attitude, as if we were the problem for expecting basic service. We asked for the manager, who was at least understanding & nice, but the damage was already done. To be clear, this isn’t about the money or getting an discount we clearly specified that to the manager—we visit other Boston Pizza locations often, especially the one on Kenaston for business parties and casual gatherings, and we’ve never had this kind of treatment. It honestly made us wonder if it had something to do with the fact that we were the only people of color in the restaurant. Regardless of the reason, the message was clear: smaller groups don’t matter here. But what management seems to forget is that today we were a small group, but tomorrow we could have been bringing in a big party. That won’t happen now. If this was a staffing issue, it needs to be addressed—especially on a busy night like Valentine’s. And if this restaurant only cares about large groups, they should make that clear so others don’t waste their time. Either way, this was unacceptable, and it’s a shame that a business would treat paying customers this way. A loss is a loss, whether it’s one...

So, today is my husband’s birthday and I called around lunch time and ask if I need to make a reservation for his birthday dinner today for 6pm. The person on the phone asked how many of us, and I said 7. And she said no need reservations, we can just walk in.

The family arrived 15 mins passed 6. We went in and the girls in the front said they will get us our seats in a bit. And a guy came to us and said, “So, we have a big reservation at 8, do you think you will be done by then?” Of course me and my husband was offended about the choice of words because it made us feel like we have ti rush eating before we are even seated. So I said, “I called in earlier today to ask if we need to make a reservation because I understand it’s a weekend, but the person said we don’t need to, and now you’re telling me you have a reservation.” He responded and said, “It is weekend so we don’t really take reservations..” It might be rude but I indeed cut him off, I was already triggered. Cause now he is saying he has a big reservation, but doesn’t take reservations on the weekend. So what is what??? Anyway he went back and asked how much time do we need if they will get us prioritized on being served and all. Like, seriously? Why would you ask your customer how much time they need to eat? I dont want to sound mean and all, I know how it feels to work for customers but this guy, I don’t think he should be the best person to handle this situation.

We did get seated, and get our foods out quite fast. But I would live to give all the positive feedback to our server, Jayjay. She made everything fun and light and gave us a “ticket to New York”. And saved the night!!

I don’t know the guy’s name, but I know him by his face. And if I come back there and see him, he might be the cause of me not wanting to eat...