Second Cup Café — Restaurant in Winnipeg

I used to love love love Second Cup. But I dunno what’s happened in the past couple years but literally every single time I’ve ordered a latte, it’s weak as hell in flavour! Clearly not using a dark roast and skimping on the grind and not pressing it tight prior to drip. As a coffee fanatic, I know they are clearly cutting corners to reduce their costs and willingly giving substandard product to customers. I’m fed up with having to ask for my espresso to be made properly. Only time I got it with any flavour was when I ordered on Uber Eats and left instructions on using dark roast and to properly pack the grounds before drip. So disappointing. Customers should never have to specifically request for a coffee to be made correctly.

I also love that the owners seem to respond to only select reviews to make up for the issue. I have received no correspondence of any kind while others have. Consistency in this company...

I went to Second Cup for a smoothie this afternoon and asked for it without ice..only to be handed a cup filled barely halfway, but charged the full $8. When I questioned it, I was told they ‘can’t change the measurement,’ which basically means if you don’t want ice, you get less product but pay the same price. That feels really unfair…! customers are paying for a beverage, not for a cup of ice. I’ve now tested this with different staff, and it seems to be the store’s policy, not just one person. Please reconsider this practice..it’s disappointing, and I definitely wouldn’t recommend paying $8 for half a smoothie. I thought ice was supposed to be a filler, not the main ingredient! Charging full price for half a drink feels like selling a sandwich without bread and still calling it a sandwich. Note to future customers: if you don’t want ice, bring your own juice box...

i am a little disappointed with my last two orders that i ordered there today. i usually order a large caramel coretto latte which comes hot. i have never had issues with my order in the past, only today. both times that i ordered, it was iced lattes. i ordered through doordash, and again this was the only time i have had issues. i tried to give them a call to see why this was happening when it clearly says Latte Caramel Corretto, and not Iced Latte Caramel Corretto. upon receiving my order, i had double checked my receipt to see if maybe i perhaps punched it in wrong but nope i had punched it in as i have always done in the past. other than today, my experience has always been good and i’ve always gotten what i’ve ordered. if they didn’t have an item in stock, they would refund the...