Tortuga Beach Grill & Bar — Restaurant in West Bay

I've been visiting the Cayman Islands for over 4 years, with many stays at the Westin that were initially fantastic. However, I've noticed a significant decline in the service atmosphere at Tortuga Beach Grill. Whether the place is packed or empty, there's a noticeable animosity and indifference towards non-white patrons.

As a well-traveled reporter, I make an effort to be observant of my surroundings and strive to be as fair and objective as possible. I hesitated to write this review, hoping each time that my previous experiences were isolated incidents. Sadly, this has not been the case. Every visit, the most basic service is a struggle, and the difference in treatment towards minorities is glaringly obvious. As someone who is biracial, I still feel the indifference and disregard every single time.

The food remains decent, but the drinks could certainly be improved, especially considering the prices. For what they charge, both the quality of the drinks and the service should be much better.

Westin, I hope you read this and take action to train your staff properly. This isn't the standard I expected, and it’s disappointing to repeatedly encounter such blatant indifference and bias in such a beautiful setting.

*update to the review I have been here in the smack middle of the service area, not once all the waiters that walked by asked me if I needed anything 😁(I ordered food at the bar 30 minutes ago and came and sat down to wait, just some hummus) still...

Stayed at the hotel recently and tried the food at the outside restaurant. My wife ordered a cauliflower salad and I tried the arugula pizza. Both dishes were terrible. She can get a much better salad and fresher at Wendy’s for a 1/4 of the price. The pizza was like eating salt on a crust bought from the local grocery store. To top it off the beer on tap was flat and the service was horrendous. Our server had about 10 tables and I saw him perhaps 3 times very quickly, once to take our order, one to take the salad and beer back and finally to get the over priced bill. The property is gorgeous but I will ensure I never dine here again. They should take the chefs from the Marriott on seven mile as the food there is awesome but no beach pushed us here to...

We were staying at the Westin and had both lunch and dinner at Tortuga. For lunch we ordered the lobster roll and the fish tacos. I would definitely recommend the tacos! The lobster roll was okay. Also, silly to mention but their fries were delicious and crispy! I would not recommend dining with them for dinner. It is extremely crowded and the bugs are pretty intense, also as you can tell by the pictures it is super dark! They had little table lamps but that was it and they weren’t doing much. The food was nothing special, especially for the price. We ordered pizza, wings, and the seafood tempura plate. The jerk sauce for the wings was very good, if you order them I’d definitely...