Boteman Western Restaurant — Restaurant in Harbin

After whole day professional photo shooting, my boyfriend, and my parents have already super hungry. We went to try Russian Food nearby. The restaurant named PORTMAN WESTERN RESTAURANT, which located on Zhangyang St. Harbin. It was very famous Russian Restaurant in my hometown. When I was Child, my family was used to go here to have a dinner. At that time, the food here was great. My family and I went to Portman with high expectations this time, but it turned out that it became one of the worst dining experiences we’ ve ever had, from the service to the food. The waiters were unfriendly and slow.They all seemed to hate this job so much. When we asked questions about the menu, neither of them gave us what we want to know. We ordered the desserts for, after the dinner, they brought up them before the dinner. We asked them to keep the desserts in the back, and we would eat after the dinner. The server was totally ignored us. Food came very slow and not fresh. My favorite dish Russian Red Soup was not even hot. I had a worse experience with...

The manager surely has improved both its food and service. We went for a lunch and the soups were not too hot not too cold. The steak was awesome, it was so tender and juicy. I have never eaten anything like this in the States before. Also, highly recommend their fish fillet, a must-try unique dish in Russia, and their bread fermented soda water. Server was very friendly, professional, and knowledgeable of each dish. I will for sure...

We are touring Harbin as a family of 11 and a friend recommended. Enjoyed our dinner in Portman. Food, service are excellent and...