Saizeriya — Restaurant in Hong Kong Island

Visited this place for lunch on a Sunday. This place is popular where a lot of families come here. The restaurant is in decent size so waiting was not necessary for us.

Drinks are unlimited and is self serve with a flat rate. Coffee, tea, pops, etc. However, not every guests learned how to use these self serve machines and end up making a mess, good thing is the servers there did notice it very quickly and to clean up. Downside is, I did see some guests just touched everything in the self serve station which actually is raising a hygienic concern to me and I do not see hand sanitizer available around the self serve drink station.

Food items are fresh and hot, but not very tasty. Price point is low so you still get a good value here feeding a big family.

The place is ok for the price but I will not come again because I care for hygiene and do not appreciate self serve...

Food is good service is ok. However this shopping centre has a problem when you try going to the toilet.You need to get an electronic swipe card to enter the toilets. I asked the staff member for the toilet swipe card and he advised they only provide a card to the ladies not the mens. He advised I need to wait outside the toilet door until a man from another restaurant either enters or leaves to get access. THIS IS TOTALLY UNACCEPTABLE. I asked for the manager name and contact number and was met with that pathetic HK silence you get when a local refuses to confront a problem! I have voted with my feet and will never return to LIME GALA SHOPPING CENTRE. It is 2025 and Hong Kong wonders why tourests do not come anymore. This backward attitude could be one reason. Take my advice DON'T VISIT "LIME GALA...

昨日（9月1日）13:30左右和家人同去，當時餐廳裡有6-7張空桌。家人想先坐下，但負責入門位置的女侍應只顧著在餐廳裡兜圈閒逛，執意不肯讓我們入座。當時家中長者腿腳不便，不宜久站，見未有職員有空帶位，便先自行掃安心出行二維碼入座，等職員有空再掃針卡。

豈料，該女職員竟然從門口收銀櫃檯處大聲呵斥坐在餐廳中間的我們，說「人手不足，無人招呼你們，不是有位置就可以坐下，你們給我立刻出去！」態度極其惡劣，兇狠無禮，囂張跋扈。同時，她進廚房叫男經理趕我們出去。女侍應的意思是只要她一日不用手上手機掃客人針卡，她就能一直拒客在外，即便內有多張空桌，客人無權入內。經理出來後以為我們想對她動手，出來護著女侍應，但是個人都能看出來，兩個拿著拐杖的長者能怎麼動手。他想大事化小，小事化了，想讓我們不要投訴該侍應。經理跟我們說是他教的不好，女侍應正在生理期，所以心情脾氣不好，讓我們不要怪她。這時候女侍應在旁邊得意的嬉笑，眼神不屑的看著客人，仿佛在說你們拿我沒辦法。我們說只要女侍應為她的態度道歉，我們可以不投訴。男經理和女侍應不願意為其態度道歉。我們要求經理提供女侍應的姓名與員工編號作投訴之用。經理初時說無法提供，後來不情不願的提供了姓名編號。我們上網搜尋發現薩莉亞官網並沒有投訴渠道，故要求經理提供客戶服務熱線。經理再次拒絕提供，我們最後通過招聘熱線拿到客戶服務電話作出投訴。客戶服務員只表示會再培訓該侍應。

第一，這麼一家平民價格的速食店能擺這麼大的譜，對客人，乃至長者隨意斥責叫罵，呼呼喝喝，拒客入內。員工的服務態度代表著薩莉亞的招牌，這樣的員工完全是趕客，損毀品牌形象。

第二，薩莉亞經理培訓員工不善是一方面，我們看到更多的是，男經理偏袒包庇手下的女侍應，居然用生理期為其辯解。上司為什麼會知道下屬生理期，不知道的還以為他們是男女朋友關係。如果雙方有別於正常同事上下級關係，這樣的維護就很合理了。倘若生理期不適，你可以請病假休息。既然你已經上班，憑什麼要以生理期為由向客人發脾氣？客人又犯了什麼錯，要來無辜受氣？身為一個經理，腦子有問題才能想出這麼個藉口來為她開脫。

第三，經理及侍應對於此事毫無歉意，沒有道歉也沒有合理解釋，只說事後會多加培訓員工。對於要求投訴方法和員工資料，經理多次推搪，企圖掩飾下屬過失，處理手法火上澆油，只會讓客人更加憤怒，完全無法大事化小，小事化了。無論是經理還是侍應，此等待客之道也屬下下等，讓人懷疑薩莉亞如何培訓員工基本服務態度。

第四，香港的薩莉亞並沒有公開提供投訴渠道，網上只有薩莉亞的Facebook 和...