Amaroni's (Kowloon Tong) — Restaurant in Kowloon

Came here with my family to eat. Everything went smoothly until something happened. Here's my review on this place...

Short review: Two terribly done dishes, otherwise food was average, very clean, nice environment, pricey.

Food: Food was actually pretty good until they delivered my Italian Burger. The thing was half cooked. HALF COOKED. I thought maybe it was their 'style' of burger, but then my dad asked one of the staff member, 'Is it supposed to be like this?' Staff then replied 'No, it shouldn't be.' and ran off to tell the cook to make a new one. Within a few minutes the same dish arrived and it was terrible. The first burger, being half cooked had amazing cheese texture, and tasted good, until I noticed the half cooked beef... The second burger was horrid. Terrible quality beef, although cooked this time, (sloppily), literally tasteless, and the bread was soaked in sauce. Terrible. Everything else was pretty good, but they screwed up big time with that. Somebody should get fired for that. First time uncooked and next time sloppy?!? Unexceptional. If you're going to screw up, fix it and make it better. Something this chef forgot to do. 😠

Staff: For us, food arrived pretty quickly, within 5 minutes. No gripe there, and the staff was polite. No hate on staff, and one of the members complained to the chef about our burger, so I guess service is pretty good.

Price: I paid 913 in Hong Kong dollars for an uncooked burger, a sloppy burger, and otherwise good food, which was 7 dishes. Was it worth it? Not really. Thankfully they didn't charge extra for the replacement burger. Whew.

Cleanliness: Tables seemed clean enough along with the cutley and plates. Very, very clean washrooms. I'm going to emphasize the very. For once, they have toilet paper that isn't literally half a milimeter thin. 👏

Environment: Very nice Italian vibe in the restaurant. Beautiful lights, and a statue of The Thinker in the middle was a very nice touch, along with paintings on the walls. 10/10 for environment.

Extra notes: Two out of three of the hot water faucets were broken (cold still worked and one of the hot faucets was kind of leaking out). Hopefully they fix that. Other than that minor issue, everything else was fine.

Verdict: Was going to give this a good rating, until my burger was served. Wasn't even too upset for it being half cooked but when the course was cooked again, that's when I decided. May come here again to see how things are going. 3...

Fabulous Food Dashing Decor Shameful Service

It was nice seeing Amaroni’s new look. It used to be kinda dark and gloomy. Now walking in you feel bright and refreshed.

The food was classic. Excellent bread. The lobster pasta was excellent. Steak cooked almost to perfection and seasoned well.

It is regrettable that this could all be ruined by one staff. (Most are nice) the front lady standing either behind the booth or greeting guest in was deplorable. Wanting to celebrate a post “cufewed” Mother’s Day meal with my family and grandma who has mild dementia. We asked for a balloon. There her spiteful comments with condescending tone “huh? Give la give la give la”, was …. ,In a lack of a better description,… shocking.

My relative even had to get up and confront her, yet she denied such allegations. With no explanation or apology and … ?ignored us. I assure that not the entire table had dementia and her lovely statement was clearly heard.

I apologise if the balloon was such a valuable that she had to make it sound like a sacrifice.

I would give 2 stars just to be fair to the chef and other staff who still gave us a salvageable time.

If reading this, please don’t ever ask for a balloon. I would gladly chose any other restaurant in festival walk :). After all Amaroni’s sound like they don’t...

A chain restaurant located in the mall that's supposed to emulate a western (New York specific) type of restaurant. The food was ok but nothing memorable. It tasted more as if it was frozen food that was heated up because the food came out ridiculously fast (faster than our drinks!). Unfortunately, while the food was easily forgettable, the service was pretty memorable in that it was terrible (must disclose that it was the male servers that were just standing around and yapping away while the female colleagues seemed to do most of the work and had better attitudes). I was given a dirty glass of wine and the one that was supposed to replace it was also dirty. I gave up after that. Lastly, not sure if it was the manager who ended up clearing our table (he didn't have the same uniform on and was in more casual clothing) had terrible attitude and was quick to shriek when called out on it. This would've been 1 star, but adding another one because of the...