Red Sugar — Restaurant in Kowloon

TL:DR; outrageous service with convenience store level cocktails

Me and a group of friends went to the bar Monday night and it was truly an unpleasant experience, something you wouldn’t expect from a hotel bar under Shangri-La.

Let’s start with the drinks, aside from the fact that the ice were half melt before it’s served, one of us ordered a Gordon’s when he’s served with a Tanqueray, and had insisted they are the same. Haha surely they are the same, both gin right? So then the genius staff decided to take all 9 drinks on a tray at once and poured a full glass of cocktail on one of us. Accident happened, but you would at least expect a sorry and him doing something, but nope, he just stood there and wouldn’t move until you asked him to get wipes and a mop. Perhaps the hotel is understaffed and could only offer untrained staff, but you would expect the supervisor to come and help, or perhaps apologise on his behalf, nope, they were standing at the corner like nothing happened.

After all the mess and when we finally settled, one of the staff came and grab our drinks, when it simply left us confused. We had to ask, and he proudly told us that since we asked about going to the outdoor area (it was occupied with private event), he’s moving us outside now since it’s ready. Thanks for deciding for us, but what is this, McDonald’s? Is it that hard to ask or inform us politely, with some basic manners? How could all the staff seem to lack basic communication / social skills? I wouldn’t expect much if I’m at a 7-11 but Kerry hotel? Honestly, any place that charge service fee should review their team if such service were provided. Where did all the management go?

What an utter...

Hotel bar with a great harbor view. If you choose to sit indoors, there’s a comfortable dining/seating area. We came on a Thursday evening after work. Very easy to get a table. A very good atmosphere for dubbing and chatting amongst friends.

The bartender, Niklas, is top notch. He’s from Sweden and brings the Swedish influence to the cocktails on offer. He’s passionate about the drinks (I think he created the menu), which are quite unique for Hong Kong. We tried a good portion of the drinks menu and were very happy with each offering. Will have to come back to try to the ones we didn’t get to this time. We ordered a few bar snacks too, which also were all very tasty. I’m a huge fan of tater tots in general, which was on the menu.

This bar is not located in a very convenient place, so it’s not somewhere you’d just happen to walk by or be in the hood nearby. You have to purposefully come here unless you’re staying in the hotel, but if you do make the effort yourself to get here, you...

Located on the 7th floor of the hotel, the service quality is reliably excellent, as expected within a hotel setting. Every staff member was friendly, attentive, and highly efficient. On a Friday evening around 7:30 PM, there were still a few spots available—note that walk-ins are required for parties of 8 or fewer, as reservations aren’t accepted. The environment is spacious and comfortable, with soft, stylish lighting and a refined ambiance. The staff kindly arranged a window seat for us, offering a relaxing view of the outdoor pool. Before 8 PM, there’s a buy-one-get-one-free offer on selected wines, spirits, cocktails, or beers, plus complimentary welcome snacks—great value! The food portions were generous, and the flavors were impressive. If you’re looking for a comfortable spot to unwind after work, this is an...