The Alchemist Cafe (Shatin) — Restaurant in Sha Tin District

Rude waiter here! Useless manager! A rude restaurant I never met! I have my 9 years old girl and 6 years old girl with me. After we get the tickets, the male staff with a little pony tail not help for the heavy door from their entrance, and if I asking for the water, he questioned about me how many I want, 3 people here, still need to ask ? That is very non sense. I not beg for the water, how could you have a rude staff here to make the guests not happy? For the sweet potato fries, he also rude to me must order the set menu, otherwise cannot order. Fine! A very ridiculous attitude I never met! Food is fine and the chef is fine, they make good food and good drinks to us! That is the only thing I can highly recommend.

Very bad experience here. I have been here before however the the staffs not like this.

I only want to say if that staff still keep his attitude like this, nobody will appreciate on his job even though he not work here anymore.

Finally, the staff told me the restaurant manager offer 10% disc off to me due to the staff's attitude is not good. I told him no need to offer me, I am not asking for the discount, just want that staff can know his problem. I am not the person to get angry easily, but that rude one really want to challenge my...

Went to this cafe at the Hong Kong Heritage Museum with my friend after visiting the Jin Yong Exhibition. . I ordered the Cafe de Paris Sauce Pan-fried White Snapper Fillet with Quinoa Rice & Garlic Butter Mixed Mushrooms. Although the snapper fillet was sizeable, it turned out to be dry and appeared slightly overcooked. More cafe de paris sauce could have been provided to prevent the fillet from being too dry.

My friend ordered Shiso Grilled Chicken Spaghetti in Japanese Style. The spaghetti, garnished with shiso, had a pleasant aroma. The chicken was quite tender. . Tbh, I thought the food to be a bit overpriced.  However, the cafe itself has a relaxed and comfortable ambiance. . The cafe was quite popular, possibly due to its location in the museum, and we needed to wait for...

I had the worst customer service experience here. The Manager Andy Yim was rude, unreasonable and inflexible. I have two girls who are 4 years old whom both wanted waffles for an afternoon snack however one wanted it with chocolate ice cream and the other wanted it with strawberry. So since one order comes with two scoops, my request was to change one scoop to the other flavor which is not a big ask. Mr Yim completely disregarded the kids health in that so much food and sugar before dinner is detrimental to their blood sugar, weight and appetite. I am very disappointed in his service and believe he is unfit to be the manager of...