Moss - RAMEN & GYOZA bar — Restaurant in okres Ostrava-město

Menu doesn't incude all the ingredients used for the dishes (our rice included egg) - it can be drastically bad for allergy and dietary restricted people. The staff didn't check up on us nor did they instruct us to come down and pay. People next to us got a wrong dish (pork instead of the chicken). Their card terminal didn't work 3 times, even after restarting it, so we had to pay in cash. My receipt was 298 CZK and I paid 500 CZK bill. I got 300 CZK change! As an honest person I politely said that the change should be 200 CZK, and the cashier immediately snatched the 100 CZK bill from my hand, saving not only 2 CZK from my bill but also 3 CZK from the bill of my friend, without asking. I find the whole situation very rude. I just hope she cancelled all bank transactions and i won't be broke after this one visit. The temperature at the venue was too hot and there was no hanger upstairs for cloaks. We won't go back...

We came in after waking up early so we were really hungry. No veggie options on the menu like it shows in the pictures. Got tempera veggies. A few of them had flour as it wasn't mixed properly. We told them and all they did was say sorry. My wife got noodles and asked if they had tofu. At that point I just didn't want anything else. I tried the noodles and they tasted bad. She said it was too salty but she was so hungry she ate it anyways. I got a slice of pizza down the street because I couldn't eat the noodles. Pretty terrible considering it's expensive for Czech prices. Will not be...

The food was good, unfortunately experience with the ordering part is not. Ordering it via website of their other restaurant brings up confusion. From a business perspective, the fact that it's not possible to order on phone is a pity as it could help increase the volume of orders, but that's not up to me. The lowlight is when picking up the food, for two products I was charged the price from the restaurant that the bistro is part of, so actually double the price as opposed to the...