Restaurant Klokken Aarhus — Restaurant in Aarhus Municipality

I am generously giving this place a two-star rating just because they gave us a free dessert after a series of negative experiences in just one night, including (1) internal communication breakdown within the staff on shift that night and the person behind the restaurant’s customer-facing email, (2) the noticeably rude behaviour of the staff at the front door, (3) the incompetent service of the person who simply handed us the menu and didn’t bother explaining anything at all.

To start with, we messaged the place to inform that we were running 10-15 mins late, to which we promptly received a reply message that acknowledges our notice of being late. We received this email 1 minute before our original booking time.

Then when we arrived at the entrance well within the new ETA, we were told by Staff #1 that our table has been given to other customers. Also, when Staff #1 asked what name our booking was under and couldn’t hear my response, I leaned forward and offered to spell it for her and she said abruptly “I know how to spell!”

Eventually, Staff #1 let us in after we convinced her that we would try to finish within an hour.

Staff #1 sat us in a table that was right on the high-traffic area, a far cry from the request we made from the original booking of “quiet table, preferably by the window”. She made my friend squeeze her tummy against the table just to let other waitresses through to serve the corner tables. This still puzzles me to this date because there were two empty similar-sized tables near us, exposed to far less traffic, and she didn’t give them to us - this could’ve saved my friend from pressing her body against the table each time one of the waitresses pass through.

We ordered within 10 minutes of being given a table. Our order, however, took more than 35 mins to arrive. By this time, we only had 15 mins left to consume the main dishes, not to mention that we had also ordered a dessert.

As the main dishes got delivered to our table, we raised the fact to Staff #2 that we only had 15 mins left to eat the main dish. That same Staff #2 assured us that we could stay as long as we wanted, that she was the responsible waitress for our table that night and that we would get a free dessert. So we were happy about that and enjoyed ourselves.

An hour and a half later, a Staff #3 carrying our bill with her credit card scanning machine came to us and said that she wanted the table back in 10 mins. This was totally unexpected, we felt hurried and once again - it was an abrupt notice of being told very directly to wrap up our half-eaten dessert within 10 mins and leave. For me, this was a communication breakdown between Staff #2 and Staff #3 and quite disheartening.

Pros: Some staff were quite nice, specially Sofia. Free dessert after they messed up the booking. Huge servings. Delicious food.

Cons: Extremely rude staff at the front door who managed to let her customer down within first minute of arriving. Internal communication breakdown...

I was there with a friend on July 3rd, and we ordered an appetizer to share plus a main course each. My friend ordered the clams, and I got the Wienerschnitzel. While the staff was friendly when taking orders, they seemed to disappear after the food was served. No one came to check on us unfortunately because the schnitzel was not properly cooked and extremely tough. It was so bad I litterally lost my appetite and left the plate after only a few bites. When my friend was done eating, we finally managed to catch the waitress' and I took the opportunity to give feedback on the food as she asked. Although she was apologetic and agreed the food was not properly cooked, they offered only a 50% on my plate. I would honestly not expect to pay for food that I hardly touched. Especially not when they acknowledged there was a problem and that no one had bothered to check on us after serving the food. Sorry guys I was hoping to give this place a better rating, but the service and quality just wasn't...

Vi har nu været hos jer to gange. Super hyggeligt sted, sød betjening. Ved vores først3e besøg, bestiller jeg sild og bøfsandwich. De kommer på samme tid. Hvem spiser sin bøfsandwich kold? så den blev sandt tilbage. Min kæreste får blandt andet et smørebrød med steg, hvor en af tingene mangler, vi hiver igen fat i tjeneren, og spørger hvordan det kan være at dette mangler. De var sørme løbet tør i køkkenet. (klokken var omkring 15.30)!! Det burde de måske have fortalt tjeneren så denne vidste det på forhånd. Da vi har betalt og på vej ud, ser vi en kupon, ligge i indgangen, hvor er står nogle tilbud, vi henvender os til tjeneren igen, og siger, hvorfor vi ikke var blevet gjort opmærksom på disse tilbud, men får smækket i hovedet at det skulle vi selv ha nævnt for at få tilbuddet. Rimelig dårlig stil. Senere hen, har jeg så fået at vide at kokkeeleven som var på arbejde den dag, har gået brokket sig over mig (tilfældigvis til folk jeg selv kender). Grundet at vi har sat spørgemålstegn og brokket os over vores ting ikke var helt iorden.

vi vælger så alligevel herefter at forsøge os, ved jer igen til en gang frokost. igen meget hyggeligt, og sød tjenere. Jeg bestiller igen sild, og her mangler så karry salaten. Hvordan man kan glemme det, når der skal være "så lidt" på sådanne tallerken, står mig lidt uklart. Min kæreste vælger igen, at prøve et af jeres smørebrød, denne gang med roastbeef, hvor det ret tydeligt blev skåret ud i pap, at der ikke måtte være remoulade på, men evt mayo. hun modtager hendes smørebrød, og der mangler de sprøde løg!! woow.... og til hendes store overraskelse finder hun rester af remoulade i bunden. Virkelig dårlig stil, når man udtrykkeligt har bedt om at det skal være uden, og det blev godkendt fra køkkenets side. hun får ikke et nyt, uden spor og rester af remoulade, men en skål med sprøde løg ved siden af!

selvsamme kokke elev, har igen været ude og ydtre sig, og han mener vi kun kunne brokke os, han har svinet en til og truet mig, til andre personer.

Efter denne gang også, så er det svært at tage det helt seriøst, og det er måske ikke stedet vi vælger igen til en god dansk frokost. Hvilket er jeg egentligt er træt af, da jeg synes, at de fleste af jeres kokke og elever er virkelig dygtige og kompetente. Så er det bare ærgerligt at der er en fra holdet der skal trække jeres team ned, både på at være uprofessionel på sit arbejde og i sin fritid, ved at gå og svine kunder åbenlyst til, i en lille by som Aarhus.

Jeg vil da helst have undgået at skulle tage den offentlig, men eftersom det er sket gentagende gange, hvor jeg høre ude i byen at jeg bliver tilsvinet for at brokke mig, vælger jeg at tage den her, så i kan se det fra min side.

Det skal jo ikke gå ud over mig, at han ikke kan finde ud af at putte alle (4 ud fra menukortet) komponenter på tallerknen. Eller kan tænke sig selv til at man ikke spiser BÅDE kold silde tallerken på samme tid som min varme...