McDonald's Østerbrogade — Restaurant in Copenhagen Municipality

Dear Østerbrogade McDonalds,

This evening we visited your location and had a wonderful experience. Due to the scaffolding, we could not find your Restaurant on Østerbrogade and walked approximately 850m further than anticipated. When we finally found your location, to our delight, there was a small line and we were greeted cheerfully by the counter attendant. We were only looking to order a team box of Chicken McNuggets, however, with helpful guidance, we upgraded our order to a large menu - we only paid 3kr extra for a large Coca Cola beverage, what a steal. 2 people can easily share this meal (20 Chicken McNuggets, one large fry and one large drink) for only 79kr. It does not get better than this. I have to say, I don´t understand the negative Nancys´ expressing their discontent with this location´s service, cleanliness and food quality. We beg to disagree and find this establishment top notch. Keep up the great...

My recent visit to McDonald's left me quite disappointed. Upon entering the restaurant, I was greeted with a bustling crowd, and it was immediately apparent that the establishment was understaffed to handle the rush. Despite the presence of several self-order panels, only two of them were functional, leading to long queues and a frustrating ordering process. The lack of organization among the staff was apparent as they seemed to be wandering around, and they often forgot to announce when orders were ready, further adding to the confusion and delays. The time it took to place my order was a frustrating ten minutes, considering the limited number of functional order panels. After finally placing my order, I had to endure an additional wait of 20 minutes before receiving my food. This wait seemed excessive, especially given the fast-food nature of the...

I rarely visit McDonald's, but once in a while I cave when my kids wear me down. So my experience might fall outside how this particular place usually runs, but it seems incredibly ineffective.

Case in point: tonight 'round 10 pm and they're almost definitely understaffed. Two guys working the register; one of them seemingly only fills lengthy orders for that online takeout company with the blue jackets. The other guy frantically slides around the floor making fries and sundaes while taking orders.

There's only three people ahead of me in the queue and their orders are very modest and yet it takes me 15 min to order and receive two cheeseburgers.

There's a Jaggers nearby, it's so much more worth it...