McDonald’s Esplanada mall — Restaurant in Red Sea

A Complaint about Restaurant Service

I am writing to express my disappointment and frustration regarding the service provided at McDonald’s esplanade mall. Unfortunately, my dining experience fell far below my expectations, and I feel compelled to bring these issues to your attention.

Firstly, the service was incredibly slow and inefficient. Despite the restaurant not being particularly busy, it took an excessive amount of time for our orders to be taken, and even longer for the food to be served. This resulted in a significant delay, leaving us feeling neglected and impatient.

Furthermore, the staff seemed disinterested and inattentive throughout our visit. They appeared to lack basic knowledge of the menu, struggling to help the customer and even the way of communication was the worst. Their lack of enthusiasm and engagement made the overall experience feel impersonal and unmemorable.

To add to the disappointment, the quality of the food was subpar. The dishes arrived lukewarm and lacked the freshness and flavor we anticipated. It was evident that little care was given to the presentation, as the plates appeared haphazardly arranged and unappealing.

In addition, the cleanliness of the restaurant left much to be desired. The tables were sticky, and the floors were dirty, giving the impression of poor hygiene standards. This further detracted from the overall dining experience and left me questioning the restaurant's commitment to maintaining a pleasant environment for guests.

Overall, my experience at this place is the wordlist in my entire life even I spoke to the manger his name Mohammed was the worst from his stuff. He was shouting even when I ask to order more telling me we closed even he had the food behind him ready but he was refusing and not respecting the people who Came from out of the country to visit. I highly appreciated if the management take an action in regard of that.

Thank you for your attention to this matter. I trust that you will address these concerns and strive to provide a more satisfying experience for...

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