MySushi Ülemiste — Restaurant in Tallinn

To the Management of My Sushi,

I am writing to express my utter outrage and disgust at the deplorable treatment my party and I endured at your establishment on June 29, 2025. The unprofessional and discriminatory conduct of your sole staff member on duty—a blonde employee—has compelled me to submit this formal complaint.

We visited your restaurant with the intention of dining in using a valid discount voucher. Despite the restaurant being nearly empty, with numerous tables available, your employee rudely informed us that we were prohibited from eating at the tables because we were using a voucher. This baseless and arbitrary restriction is not only ridiculous but also deeply insulting. The employee, who was the only staff member present, failed to offer any logical explanation for this so-called "policy," merely repeating that we could not dine at the tables and must leave the premises to eat elsewhere. This treatment is utterly unacceptable and smacks of outright discrimination.

As paying customers who purchased sushi with a valid voucher, we are entitled to the same rights and respect as any other patron. Denying us the opportunity to dine in your establishment, particularly when tables were clearly available, is a flagrant violation of basic customer rights and fair treatment. Your employee’s hostile and dismissive demeanor made us feel like second-class citizens, treated as though we were worthless. Such disrespect is intolerable and casts a damning light on your business’s professionalism and values.

If the restaurant had been fully occupied, I might have understood some form of seating limitation, but with an abundance of empty tables, your employee’s refusal to allow us to dine is indefensible. This incident not only ruined our dining experience but also raised serious questions about your restaurant’s policies and the competence of your staff. The behavior of your sole employee suggests either intentional mistreatment or gross negligence, both of which are unacceptable.

I demand an immediate explanation for this discriminatory policy, a formal apology from your management, and assurance that such unprofessional conduct will not recur. Furthermore, I expect appropriate disciplinary action to be taken against the employee in question and a thorough review of your staff training to ensure customers are treated with the respect they deserve. Failure to address this matter promptly will leave me no choice but to escalate this complaint to consumer protection authorities and share our experience across public platforms.

I expect your response within 7...

I’m purely giving a review by this exceptionally bad service we received. When I went to the place the order at the till, the guy was just starting at me with the face as if he is ready to commit suicide, I placed the order and at the end of it he said that this is not available. I had to probe to understand what exactly out of the order I placed was not available, it was the miso soup. I went to my table and he brought two out of three drinks ordered, when I asked if the third drink is coming, while specifying what we ordered, he gave me the same death stare and asked if the third drink is needed. I told him that we are still expecting it, to what he said it’s not in stock. Funny that he did not mention that one at the till. Sushi itself...

I ordered fries and avocado nigiri. Nothing complicated. It still took 20 minutes to arrive, even though there were only two other tables with customers. That kind of delay is hard to justify.

This isn’t the first time I’ve dealt with slow service from this chain, so it’s clearly not just a fluke. The food was average at best and definitely not...