Hesburger Pasila Tripla — Restaurant in Helsinki sub-region

Food quality is as expected but it's consistently cold over multiple visits to this place. Food that has been processed this much should not taste like it's about to give me food poisoning. Even being able to eat here is made difficult by the unavailability of any kind of a lift to the second floor. It wouldn't be a problem if the restaurant wasn't in the 2nd LARGEST TRAIN STATION in the whole country. I have friends coming over rather often and getting their luggage to the 2nd floor is surely a good workout as well as it is an unnecessary nuisance. Surely we could sit in one of the four tables in the ground floor but lo and behold there are about ten other groups with their luggage either waiting for food or queueing to the counter. And I'm sure that the people were waiting for their food there just to queue to the ground level tables. A true 0 star experience. Please favour the subway right next to this place even if it not having seats feels...

Worst staff ever, the place is not always clean, you literally have to wait +15min sometimes half an hour just te be served mediocre burgers that taste just reheated in the microwave, last time i was there i ordered from the app in advance still had to wait 15min and the food was ready i can see it but they never gave me my order so i left and now I’m exchanging emails back and forth to get refunded and guess what after lengthy discussions they asked me my BonusCard number and they compensate another person “by mistake” 💀, never saw such clumsy...

Hesburger on Tripla floor 4, station hall. Orders via kiosk (card payment) or Hesburger app. Hesburger app has Google Pay & Apple Pay & card payment. On kiosk payment terminal card & contactless (top on lcd screen). Other Garmin Pay / FitBit Pay works too on kiosk.Join Hesburger club & receive special coupons. Dining area mostly floor 5. Tables has charging stations (multiple sockets) and electrict socket with USB port. No elevator inside. Visa / MasterCard family...