Vapiano Mikonkatu — Restaurant in Helsinki sub-region

Went in this evening as I'm travelling and know the chain well and wanted something familiar after a long travel day. Was nice and cool walking in, lots of tables to choose from inside and out. All started great, as usual with Vapiano, after about 5 mins of ordering, someone came up with a pizza which I said wasn't mine, a couple more minutes past, still not 10 mins after I ordered, another dish, not mine gets offered to me. Then I think its a third but apparently this is mine, I'd ordered bruscetta and carbonara, the carbonara with plain ciabatta on a side plate. I ask about my bruscetta, the waitress tells me the bread IS bruscetta. So I tell her ive paid €3.50 for extra buratta and theres no tomatoes and the bread isn't toasted. She looked at me blankly. I showed her my order and remind her I ordered a starter and cpuld she take my main meal back until ive had my starter. She didnt. She just left, took the plain bread and said shed check my bruscetta. The bruscetta then doesn't come out for another 15 mins. Around 25 mins after I'd ordered and 15 mins after I'd received my main dish. I then asked the second waitress who delivered the bruscetta about the situation and if I could get a refund since that's a starter and she offered me a drink (I got the big water for myself so not looking for a freebie). This server then apologised a few times and said it was 'really busy' when i picked it because it wasnt busy! But was clear the staff didnt want to help anymore. Not impressed with this Vapiano at all. Staff cpuld do with some training from another branch that actually knows how to deal with a half empty restaurant and mistakes. Very frustrating. See the 'really busy' restaurant in my photos. Food was standard vapiano but the service left a sour taste in my mouth so just wasn't as...

We ordered a pizza and four pasta dishes, one of which was a children's portion. The pizza arrived after about 45 minutes, and the pasta took about an hour to come out, with the dishes arriving one after the other rather than all at once. One pasta dish came first, with the wrong type of noodles which was okay. But it was served on a small plate, and had way less pasta than the other three portions. Since this dish arrived first and was already half-eaten by the time the other pastas arrived, I couldn't compare the portion sizes right away.

When leaving the restaurant, I asked about this and was simply told that the dish was served on a small plate because they ran out of large plates. When I pointed out that the portion was also much smaller, they stated I should have mentioned it immediately and that it was now too late. However, since they didn't manage to bring the dishes at the same time or at least within a few minutes of each other, it was impossible to say anything about the portion size beforehand.

After a short discussion, they said I could talk to the manager and that, by the way, children's portions are exactly the same size as the regular portions, just with a bit less salt and other seasonings. I found it pointless to argue with the manager, so I left the restaurant.

So, my tip is to just order the children's portions—they cost €7.50 instead of €18, and according to the staff, they're apparently the same size. The food was okay taste-wise, but Vapiano is completely overpriced for what you get. Nevertheless, the staff who brought the food was really...

I love Vapiano and been a regular customer ever since I tried it in Germany about 10yrs ago. Unfortunately, there no Vapiano in Italy where I live now. So I make a point to visit a Vapiano every time I'm traveling to a place where there is one. My regular meal is penne arrabiatta and carpaccio. However, this is time I just had my worst experience ever visiting a Vapiano. I arrived at this Vapiano at 20:50 (8:50pm) only to be told that it was closed. I was aware that Vapiano closes early but not this early. So I look at the hours or operation and it said 2200 ( picture atrached). I politely ask the manager if she could make an exception and allowed me to order my food, even if it was to go only. I questioned why they were announcing it was closed when the signed said 22:00 and there was still an hour away. Her response was that there was already to many people in line and that those orders would take until 21:30 to complete. I responded my saying well that still leaves 30min. I understand they still have to clean and close the register. However, if they should advertise 22:00 when their intention is to close 30min early every night. The change your sign to 21:30. I'm sure this is very disappointing for anyone, especially someone who has traveled hundreds of miles only to be...