Auberge du Lyonnais — Restaurant in Annecy

Annecy itself is an absolute gem. What a beautiful historic town surrounded by a stunning view of the Alps sitting behind the sparkling lake. The hotel is in an ideal spot in the old town with plenty of shops and bars and cafes to try. However, this hotel is disgusting and although we plan on visiting Annecy again we certainly won't be staying here. This is a budget hotel to say the least, the price was cheap however I have stayed in plenty of budget hotels and although basic in their presentation they are usually at least cheerful and clean. This hotel is dark and dismal, the corridors smell funny, the room itself is dirty, even my ten year old was concerned about walking on the carpet! The carpet is old and stained and needs replacing, the curtains were hanging off, there was hooks for a shower curtain but no actual curtain on the hooks, we had half a toilet roll (if that) the one and only electric socket in the main room was coming away from the wall, the door handle in the bathroom is falling off, tiles missing, black stains in the toilet, the toilet brush - gross!!! Breakfast was ok but not really worth the money, was seated next to a lovely dusty window with cobwebs. The noise is horrendous on a night - it's on a main street so expected noise but this was from within the hotel - you can hear every door and voices carry very loudly. Just because it is a budget hotel doesn't mean you shouldn't have pride in your business!! Lots of maintenance work and a good old clean required here, such a shame for a lovely old building in the prime position of a gorgeous town! Definitely won't be coming to stay in this...

Annecy itself is an absolute gem. What a beautiful historic town surrounded by a stunning view of the Alps sitting behind the sparkling lake. The hotel is in an ideal spot in the old town with plenty of shops and bars and cafes to try. However, this hotel is disgusting and although we plan on visiting Annecy again we certainly won't be staying here. This is a budget hotel to say the least, the price was cheap however I have stayed in plenty of budget hotels and although basic in their presentation they are usually at least cheerful and clean. This hotel is dark and dismal, the corridors smell funny, the room itself is dirty, even my ten year old was concerned about walking on the carpet! The carpet is old and stained and needs replacing, the curtains were hanging off, there was hooks for a shower curtain but no actual curtain on the hooks, we had half a toilet roll (if that) the one and only electric socket in the main room was coming away from the wall, the door handle in the bathroom is falling off, tiles missing, black stains in the toilet, the toilet brush - gross!!! Breakfast was ok but not really worth the money, was seated next to a lovely dusty window with cobwebs. The noise is horrendous on a night - it's on a main street so expected noise but this was from within the hotel - you can hear every door and voices carry very loudly. Just because it is a budget hotel doesn't mean you shouldn't have pride in your business!! Lots of maintenance work and a good old clean required here, such a shame for a lovely old building in the prime position of a gorgeous town! Definitely won't be coming to stay in this...

The owner and the manager have been just so understanding of what one may experience whilst travelling Europe and allowed me to cancel, reschedule dates as I requested.

Upon my eventual arrival, I was greeted with smiles and a lovely cuddle by the owners dog that helped melt all my worries away.

The manager, Inez, really attended to all my requests over the stay and was always happy to assist my husband and me with absolutely everything. The manager is certainly a gem to this establishment, as is Paul, who always greeted us and helped us with our luggage.

Stay experience: Pro: The inclusion of breakfast is a very warm and welcoming, not to mention a very convenient addition to the stay.

Con: Any requested external service enquired about, such as laundromat, hair salon, nail bar, massage place, activities, and attractions in town, I was directed to check online by the hotel reception staff. After walking the town, I found most of the above services conveniently located within almost metres from the hotel.

Overall, the property location, restaurant food, and service were brilliant. I am giving the hotel 4 stars because of the lack of in room provisions and the lack of assistance provided to a tourist.

One thing, though, I had to leave the property one day earlier, and the manager didn't show understanding with any refund, even a partial refund of the additional night that was already paid. This is certainly not an expectation, but I guess it would have been a nice gesture considering we dined and wined, spent quite a bit at the restaurant a...