Café des Arcades — Restaurant in Grasse

Pas aussi bon qu'avant

Nous avions l'habitude d'aller au Café des Arcades au moins deux fois par semaine pendant les mois de printemps et d'été lorsque nous séjournions à Valbonne. L'atmosphère charmante en faisait toujours un moment fort de notre séjour. Malheureusement, au fil du temps, le service s'est considérablement dégradé et nous avons été régulièrement déçus lors de nos dernières visites.

Si certains membres du personnel sont sympathiques, d'autres sont inattentifs, voire impolis. Par exemple, il y a deux jours, nous y avons dîné avec des amis. Nous avons commencé à commander le dîner, mais avant que nous ayons eu le temps de demander des amuse-gueules, le serveur s'était déjà précipité sans nous écouter.

Bien que le service soit rapide, il donne l'impression d'être inutilement frénétique. Le personnel se précipite pour nettoyer les tables comme s'il était affolé, créant un environnement chaotique, même lorsqu'il n'y a pas de clients en attente. En tant que client, il est difficile d'attirer l'attention d'un serveur sans faire un effort qui semble presque intrusif. Lorsqu'il a voulu commander plus de vin, le serveur nous a donné l'impression d'être une nuisance, alors qu'il aurait dû nous demander si nous voulions commander une autre bouteille.

Nous possédons nous-mêmes deux restaurants et nous savons qu'un service attentif est essentiel pour augmenter les ventes et garantir une expérience agréable aux clients. Cela signifie qu'il faut débarrasser les tables rapidement, veiller à ce que les verres ne restent pas vides et faire en sorte que les clients se sentent invités à en commander d'autres. Malheureusement, au Café des Arcades, les assiettes sales sont souvent laissées à l'abandon et on vous demande rarement si vous voulez un autre verre - vous devez chercher vous-même un serveur.

Nous aimons vraiment cet endroit et nous espérons que la direction prendra ces commentaires à cœur. Avec un peu plus d'attention à l'expérience des clients et une approche plus calme et plus attentive du service, le Café des Arcades pourrait facilement redevenir l'endroit merveilleux qu'il a été.

Not as Good as It Used to Be

We used to love visiting Café des Arcades at least twice a week during the spring and summer months when staying in Valbonne. The charming atmosphere always made it a highlight of our stay. Unfortunately, over time, the service has significantly declined, and we’ve been consistently disappointed on recent visits.

While some of the staff are friendly, others come across as inattentive or even rude. For instance, just two nights ago we dined there with friends. We began ordering dinner, but before we had a chance to request appetizers, the waiter had already rushed off without listening.

Though the service is fast, it feels unnecessarily frantic. Staff rush around cleaning tables as if in a panic, creating a chaotic environment—even when there are no guests waiting. As a customer, it’s difficult to get the attention of a waiter without making an effort that feels almost intrusive. When trying to order more wine the waiter made us feel like we are a nuisance, but he should infact be asking us if we would like to order another bottle.

We own two restaurants ourselves, and we understand that attentive service is essential to increasing sales and ensuring a pleasant guest experience. That means clearing tables promptly, ensuring glasses aren’t left empty, and making guests feel welcome to order more. Unfortunately, at Café des Arcades, dirty dishes are often left untouched, and you’re rarely asked if you’d like another drink—you have to actively seek out a waiter yourself.

We genuinely love this place and hope management will take this feedback to heart. With a little more attention to guest experience and a calmer, more attentive approach to service, Café des Arcades could easily return to being the wonderful spot...

I have been coming to this restaurant for over 20 years..it was always about the ambience..the food was secondary and basic. Then things started to look up, blackboard menu with mouthwatering dishes of the day , more staff and better service. Now we were attracted by the food , the ambience wasn't going anywhere and now we were enjoying the menu. Unfortunately, as all good things they come to an end...I booked a table, was running late and politely called to apologise for my delay. No one answered...no problem. Told the host I tried to call ,he held up the phone and said ..".well the phone is here..." as in it never rang...so your didn't call. So now I am a polite liar. The chicken escalope had to be sent back...it was pink. This isn't a steak and no one wants salmonella as much as the ambience is nice. My Arcade bowl was lacklustre: lacking in taste and fresh fruit ( both the pineapple pieces and mango were spiky on my tongue). So ambience or not..I shall be giving this local...

CHECK YOUR BILL ! We have been coming to this restaurant for 27 years, as we live locally,

Food is generally very good, service was all over the place today, one of our dishes came out with out the main ingredient, and two of our dishes came out late so our guests had already got through their meal.

But my main disappointment today, was the Bill, when my daughter and I ate at the restaurant on Tuesday last week, the Bill came with and extra meal on it, when the Bill came today, it came with an extra meal on it again. both around 20 euros. The explanation was given on both occasions by two older gentlemen waiters.." sorry but the last waiter had not cleared down the till from the previous clients" So the previous people before us must’ve eaten and drank the same as us, but had one extra meal than us ????

On both occasions we had arrived at the restaurant at Midi. I really hope this is a genuine mistake, and not a way for gaining an extra 20 Euros through...