The Brooklyn — Restaurant in Grasse

To say that this was potentially the worse dining out experience I have ever had takes some doing. We settled inside, we were told that the empty tables outside were reserved. Fair play though they remained empty for the entire duration of the evening. This was nothing next to what was to come!

My wife ordered a salad. It looked like it had gone though a tumble drier before it was served. My daughter ordered macaroni cheese, however when it arrived it was penne pasta with what looked/tasted like microwaved cheese/cream on top. To say it was bad would be unfair to bad dishes. I raised the issue with the manager, who insisted that it was macaroni. He was so adamant, to the extent that in true Cartesian style I questioned my own existence. Not wanting to make an issue, we left it.

On asking for the bill, our waiter asked if all had been ok. I shared the issue with the macaroni/penne cheese and he duly apologised – they had run out of macaroni! So instead of relaying that, and asking if we’d like to choose another dish, they served penne pasta hoping it would pass as macaroni cheese! Wow, just wow! And there was the manager telling me it was macaroni! I called the manager over again and asked him to remove from the bill. He said he’d reduce it to half price as we had eaten a few mouthfuls. I told him we would not be paying for it, he begrudgingly agreed. I thanked him and he replied, “Don’t thank me, don’t say anything, this is why we hate tourists.” Wow! By now the kids were upset and frightened so we made for the exit.

On the way out I told him he was out of order to say this, he got more aggressive and threatened me . He told me to “f-off” and told me to go round the back for a fight! This was a truly frightening ordeal; my wife and kid were...

I never write review but this experience was so awful the service was the worst service I have ever received, no one checked back to see how our meal was going, and then drinks were accidentally spilt on my friend which is normal mistakes happen, but the server didn’t say sorry or actually anything at all, she just walked off. Then another server just looked at the broken glass all over the floor under our table and didn’t do anything, as it “wasn’t her” and on my friends feet. After 10 minutes we had to ASK for it to be cleaned up as it was right near our feet, it was ridiculous. After asking for my friend meal to be comped one server agreed and then comped the wrong meal, so we corrected them and they lost it, saying that they’ll only comp that even though that wasn’t her meal. Finally they comped her meal but slammed down the check onto the table and very very rudely gave everyone else the card machine without saying a word. After my friend said she wasn’t paying for her drink because she was told it was comped they lost it again with 3 separate servers having a go at my friend telling her they’d call the police and that we got multiple apologies yet only one apology was given very briefly after the glass on the floor issue was bought up. Absolutely awful place for service. Very aggressive. We...

We were verbally threatened by the manager (he had long dark hair) as we left the restaurant after a shocking exchange with him and another waiter. He said, “This is my town. If you want to mess with me then meet me in the back street”. We live here too so it was very unpleasant to hear (not that it should matter if you live in Antibes or not). Before this, we said to the manager the dishes were good but the chicken was dry. The manager instantly responded in a very defensive and aggressive manner and unwilling to understand why we were disappointed. I was left absolutely shocked by how my family and I were treated- I have never been in a situation where I have been treated with such unkindness and a lack of compassion. The manager and waiter were rude to us from the moment we arrived asking for a table and ordering our food. I’m not one to usually write reviews but I really don’t want anyone to have to go through what we went through. What should have been a lovely evening with family turned into an unpleasant experience with the added upset of being threatened to be physically harmed by...