La Cachette Avoriaz — Restaurant in Thonon-les-Bains

Stay away if you can… this was ours family most disappointing experience in Porte du Soleil.

From the moment we arrived, the service was unwelcoming and arrogant, leaving us feeling more like a burden than valued guests. The staff seemed uninterested in accommodating our requests, which dampened the overall atmosphere.

The seating arrangements were another disappointment. We were placed uncomfortably close to an indoor playground, which made the environment noisy and far from relaxing—hardly the cozy alpine dining experience one might expect.

When the food arrived, it was a complete letdown. The dishes were lukewarm at best, with a clear lack of freshness.

When we informed the manager that the food was cold, not good and not fresh, we politely requested to pay only for the drinks we had consumed. Instead of addressing our concerns with understanding, the manager presented us with the full bill for uneaten, substandard food.

After a heated discussion, she grudgingly adjusted the bill to include only the drinks. However, what followed was completely unacceptable: she threatened to add us to a “blacklist” of unwanted customers—an appalling response to legitimate feedback.

Overall, La Cachette failed to deliver on every front. Between the poor service, uncomfortable ambiance, and disappointing food, I would not recommend this restaurant to anyone seeking an enjoyable dining...

Our experience was beyond disappointing. To begin with, the restaurant looks absolutely nothing like the photos. Despite having a reservation, we were seated directly across from a noisy children’s play area. When we requested to change seats, we were refused, even though there were clearly empty tables available.

When the food arrived, it was a complete letdown. The dishes were cold—not even slightly warm—and the meat was an unappetizing brown color that made it unappealing to touch, let alone eat. We decided not to stay and eat and didn’t feel comfortable paying for food we couldn’t bring ourselves to try.

When we raised this with the manager, things went from bad to worse. We explained that we would pay for the drinks but not the food, and her response was both rude and unprofessional. She became visibly upset and switched to speaking French, rather than English, making it so only one member in the family could understand . She aggressively insisted we pay for every dish, claiming that touching the food was enough to warrant full payment. To top it off, she threatened to blacklist us from all restaurants in Avoriaz—a bizarre and completely unnecessary escalation.

This restaurant is a complete disaster and an insult to its customers. It looks nothing like the advertised photos, the food is not worth the money whatsoever, and the service is downright hostile. Avoid this place...

I have never experienced such terrible service in my life. From the moment we arrived, the staff seemed completely uninterested in serving us. We ordered raclette, a dish that requires no real preparation or cooking, yet we waited at least 15 minutes just to place our order and another 20 minutes before our food finally arrived.

Every time we asked for something—whether it was extra bread, more potatoes, or even just water—it simply never came. We had to ask three times for even the most basic requests. The servers were cold, unwelcoming, and outright rude, acting as if doing their job was a burden. Not a single smile, no effort to make guests feel comfortable, and an overall hostile atmosphere.

This was not just slow service; it was complete neglect and arrogance. Unfortunately, this attitude seems common in Avoriaz, where many restaurants have staff who act like they are doing customers a favor instead of providing proper service.

I strongly recommend avoiding this place. There are surely better options in town where you won’t be treated with such indifference and disrespect.

Français:

Je n’ai jamais vécu un service aussi exécrable de ma vie. Dès notre arrivée, le personnel semblait totalement désintéressé et peu motivé à nous servir. Nous avons commandé une raclette, un plat qui ne nécessite aucune préparation ni cuisson, pourtant nous avons attendu au moins 15 minutes avant de pouvoir commander, puis encore 20 minutes avant d’être servis.

Chaque fois que nous avons demandé quelque chose—du pain en plus, des pommes de terre supplémentaires ou simplement de l’eau—ça n’est jamais arrivé. Nous avons dû demander trois fois pour obtenir le moindre service. Le personnel était froid, désagréable et carrément impoli, donnant l’impression que nous les dérangions plutôt que d’être de simples clients. Pas un sourire, aucune attention portée aux clients, une atmosphère totalement hostile.

Ce n’était pas seulement un service lent, c’était du mépris et de l’arrogance. Malheureusement, ce comportement semble courant à Avoriaz, où beaucoup de restaurants ont des serveurs qui agissent comme s’ils faisaient une faveur aux clients au lieu de simplement faire leur travail.

Je recommande fortement d’éviter cet endroit. Il doit bien y avoir de meilleures adresses en ville où l’on est accueilli avec un...