Vina Annapurna - Restaurant Les Gets — Restaurant in Thonon-les-Bains

The apartment itself was very nice - clean, comfortable and well equipped. The bunk bed room is very small and a bit claustrophobic with no windows, but the two other double bedrooms are comfortable and well appointed, as is the rest of the apartment. We stayed for 10 days during the heat of summer 2022 and were thankful for a shady apartment at the rear of the building, away from the noise of the busy road and restaurant and heat of the day.||||However, we would absolutely not recommend this first floor apartment (A104). Several of the staff who live in rooms directly below regularly smoke out of their windows (which is explicitly prohibited according to the apartment rules, as well as contravening French fire regulations). The cigarette smoke moves straight upwards, draughting up the exterior wall and in through the bedroom windows directly above . This occurred on a daily basis, particularly noticeable late at night as we fell asleep, presumably after the end of staff restaurant shifts, and early in the morning. The nights were very warm given the hot weather, and we preferred the windows tilted open, but even with the windows fully closed, the apartment has an air ventilation system which sucked the smoke straight in through the air vents in the window frame, directly into our bedrooms. The smoke filled the bedrooms and was strong enough to wake us up.||||We complained about this several times throughout our stay, and although appearing sympathetic and assuring us that they had talked to their staff about it and it wouldn't happen again, it continued for the entire duration of our stay, night after night. We saw the staff in question smoking in their windows and showed the manager the ash trays and empty PET bottles filled with cigarette butts left on the window ledges. ||||Unbelievably, the resort manager told us this is an ongoing problem, having also occurred during the previous winter season. Clearly their own staff don't care about the comfort and safety of the paying guests, and the management don't care enough to actually put a stop to it. This seriously impacted our comfort and wellbeing during our stay, especially our sleep quality.||||At the time we were told senior company management with more authority were on holiday so couldn't do anything more in response, but now we have left, they ignore our complaint, having brushed us off with a generic email minimising the problem to one of "cleanliness and odour". Annapurna calls itself luxury and charges accordingly high prices, but the response of the resort management and company has been an absolute joke. It is not an unreasonable expectation to be able to sleep in a smoke free environment, luxury or not! Yet they refuse to take responsibility for a serious problem caused by their own staff. Given our experience here we can not...

The apartment itself was very nice - clean, comfortable and well equipped. The bunk bed room is very small and a bit claustrophobic with no windows, but the two other double bedrooms are comfortable and well appointed, as is the rest of the apartment. We stayed for 10 days during the heat of summer 2022 and were thankful for a shady apartment at the rear of the building, away from the noise of the busy road and restaurant and heat of the day.||||However, we would absolutely not recommend this first floor apartment (A104). Several of the staff who live in rooms directly below regularly smoke out of their windows (which is explicitly prohibited according to the apartment rules, as well as contravening French fire regulations). The cigarette smoke moves straight upwards, draughting up the exterior wall and in through the bedroom windows directly above . This occurred on a daily basis, particularly noticeable late at night as we fell asleep, presumably after the end of staff restaurant shifts, and early in the morning. The nights were very warm given the hot weather, and we preferred the windows tilted open, but even with the windows fully closed, the apartment has an air ventilation system which sucked the smoke straight in through the air vents in the window frame, directly into our bedrooms. The smoke filled the bedrooms and was strong enough to wake us up.||||We complained about this several times throughout our stay, and although appearing sympathetic and assuring us that they had talked to their staff about it and it wouldn't happen again, it continued for the entire duration of our stay, night after night. We saw the staff in question smoking in their windows and showed the manager the ash trays and empty PET bottles filled with cigarette butts left on the window ledges. ||||Unbelievably, the resort manager told us this is an ongoing problem, having also occurred during the previous winter season. Clearly their own staff don't care about the comfort and safety of the paying guests, and the management don't care enough to actually put a stop to it. This seriously impacted our comfort and wellbeing during our stay, especially our sleep quality.||||At the time we were told senior company management with more authority were on holiday so couldn't do anything more in response, but now we have left, they ignore our complaint, having brushed us off with a generic email minimising the problem to one of "cleanliness and odour". Annapurna calls itself luxury and charges accordingly high prices, but the response of the resort management and company has been an absolute joke. It is not an unreasonable expectation to be able to sleep in a smoke free environment, luxury or not! Yet they refuse to take responsibility for a serious problem caused by their own staff. Given our experience here we can not...

The apartment was excellent, two really good bedrooms and one rather cramped room with bunk beds. Really well stocked kitchen and pleasant lounge area. Tremendous ski store with fabulous staff. So why only 2 stars? Against all the positives was the staff's inability to resolve a major noise issue. We had the misfortune to have half a dozen French yobs next door, who created mayhem between 4 and 5am on our first night, constantly banging doors, shouting and being rude when asked to be quiet. It happened again on the 3rd night, not quite as extensive but 30 mins of lost sleep at 5am does not help your holiday enjoyment. The staff, whilst appearing to be sympathetic told us that they couldn't do anything and suggested that we should phone the police! It seems that their employer is happy to take our money but isn't prepared to take any responsibility for the quality of your holiday accommodation. The manager (if there is one) never appeared and no-one came to apologise until we approached them. Maybe we were just unlucky with our neighbours but the management score 0 out of 5 for customer service. They clearly...