Café Hyperion — Restaurant in Torcy

Was out with the family in disneyland paris. We visit often and have great memories in the park. We had a great morning and decided to go to for a bite to eat (6 of us). We came in everything seemed cool hygeine was good but then joined the queue, we were told to seperate into to twos and spread across several queue lines, which while some of the company were not happy about i can understand as there were high customer volumes, this did however result in everyone getting food at different times which we were not happy with. When ordering several of the group asked for a plain burger or without salad, the staff made us aware there would be a wait which is understandable however they then proceeded to suggest removing the salad and sauce which i dont think is acceptable as a fast food organisation should offer customization of products and shouldnt make this a hassle for customers. My brother asked a several staff members for salt as they did not have a condiment stand to self serve, (which could have helped) the staff ackowledged this then proceeded to go back of house and not return which just seemed rude. I then myself went to the counter was not provided a receipt to collect food, the lady then asked for this in which i said i didnt have one however advised her of the food i just paid for and then decided to just ignore me being at the service area until she nearly gave the food to someone else that i made her aware the food was mine but no one provided me with a receipt and that i needed them to sort this out for me and at that they relented and gave me the food we paid for.

I observed alot of the staff from the counter, several i noticed had really bad attitudes and body language with other customers which I beleived unacceptable, while i think i shouldnt assume because it was not directly my customer experience, I still beleive disney would maintain a higher brand standard of customer service. The intangible aspects of service just were not there. Service was slow and many errors seemed to arise i think this could be managed better with increased supervision and communication between staff and management. Maybe role rotation might help too as alot of staff just didnt seem happy behind the service areas rotating their roles may help to enlighten the job for employees.

Also the food was a bit pricey but I can understand to some extent, however i thought good service would be included for the price we paid but it wasnt. The quality of food was lacking for some of our company, i personally never minded my burger 🍔. But i didnt like the bb8 dessert it didnt taste that nice, i think everyone in the group would agree.

Please try and improve the service guys, I know it must be hard as its always busy but customer service is part of the role and if your not happy doing that (your job) maybe a career change is needed.

Next time we will propably give this place a miss in disneyland but i would like to try and give giving it a visit in future, as i had good memories in the videopilis and watched shows there as a child, i really hope management manage to turn it around somehow. Best of luck guys im sure with some hard work you can change this around and make some fond memories for disney customers...

Café Hyperion, located in the futuristic Discoveryland area of Disneyland Paris, promises an exciting dining experience at first glance. Unfortunately, it doesn't quite live up to this promise. Food and value for money The food at Café Hyperion is surprisingly expensive, especially when you consider the portion sizes. In terms of quality, they hardly differ from what you would find in ordinary fast food chains. A comparison with restaurants outside the park is clearly to the disadvantage of Café Hyperion. One particularly irritating incident was the mix-up in the packaging: a chicken burger was packaged as a fish burger. In terms of taste, the two were barely distinguishable, which raises questions about the quality of the ingredients. Only a close inspection of the meat patty brought clarity. The dessert was disappointingly unimaginative and overly sweet, with no real nuances of flavor. Service and staff The service at Café Hyperion, as with the park in general, leaves a lot to be desired. The staff at the cash desk and in the restaurant seem to be less motivated. Compared to other theme parks such as Europapark or Efteling, this lack of commitment is particularly noticeable. Infrastructure and toilets A serious problem throughout the park, which also affects the dining experience in Café Hyperion, is the inadequate toilet situation. There are too few toilets and the ones that are available are often a long way away. At weekends, it is not uncommon to have to queue for up to an hour - a waiting time that is otherwise only known from popular attractions. Conclusion Café Hyperion at Disneyland Paris unfortunately disappoints on several levels. The combination of overpriced, mediocre quality food, unmotivated staff and the park's problematic infrastructure considerably spoils the overall experience. Visitors are advised to look for alternatives outside the park, where they can often find better food at cheaper prices. Disneyland Paris should urgently work on the quality of its gastronomy, customer service and general infrastructure in order to live up to the magical image of the...

A bit of a mixed one! Place looks cool and there's so much space is easy to find tables. Food wise, I ordered the BB8 burger which was just ok, a bit dry. We also ordered the 30th anniversary one and that was super nice, much better! Prices high, of course, as everywhere in the park, but there are more expensive ones. And then the service. They only had three cashiers working on dinner time. I was really unlucky a picked the slowest queue. There wasn't many people in front of me and I had to wait about 40-45 minutes, it was insane, the other queues were moving faster. When I got to the pick up the food point, I realized why. The staff was extremely slow, reading the ticket 10 times before grabbing one item, walking super slowly and sometimes even getting the wrong things. Her colleagues were working at a fast paced but she didn't have any sense of urgency and it was incredibly slow and lack of motivation. I've worked in fast food restaurants as a staff and I know sometimes there are slow workers, but this can be fixed with management, support and adding more servers. One of the queues had two workers getting the food and both of them were fast, maybe one of them should have helped her instead. No manager was around to check service or ensure timings and work was being efficient. This...