A disgrace to Disney and such a letdown from start to finish.

We had a booked for 9pm and were immediately asked if we knew there was an upgrade charge. Apparently, although we are on half board plus, you have to pay an extortionate €35per adult for an evening sitting!! I wanted to go elsewhere but with my 75yr old weary mum and an excited daughter I felt I had no other choice but to pay the ADDITIONAL €210 (note we’re a party of 8 with only 2 kids!) - why charge for the adults and not just the kids, Disney?

Not all of our party were there at check in as some were still queuing for a ride. We were told we could not go to the table without our whole party. I later discovered that we could. Why weren’t we told this in the first instance so my elderly mother could sit down?

We entered and had to pay the additional charge separately over our 3 rooms/magic passes. They wouldn’t let me pay for our whole booking in one transaction. This meant 3 transactions, 3 times as long, and of course flagged as fraudulent with my bank!

We were then asked (still standing by the till at this point) what we would like to drink, soft drinks are included. We ordered these and I enquired about wine. I was told to order this at the table and pay on exit, made sense as we have done this in all other Disney restaurants thus far.

Got to the table, asked to order wine, was told I had to go to the till. Needless to say at this point I was not happy, off I go back to the till. Why do you have to order drinks at the till and not from your seat? This is meant to be a restaurant not a self service counter!!! I had to go back to the till later to order a pay for a coffee too!! Not good restaurant service at all.

The food was okay, but not great and no where near as nice as the Hunters Grill buffet. Not much choice for kids and you could tell they were winding down for the evening as most of the food was cold. The garlic potatoes had no sight of garlic and were hard and dry like cardboard. The mussels were tasty but cold. Pork looked and tasted like it had been there for days. The desserts were very nice.

They closed off one side of the buffet just after I got my starter, and it was made very clear we had to be out by 10.30 as they were closing!! Considering it was 9.30pm before we actually got seated, an hour felt very rushed.

The characters were great and my daughter loved these.

All in all, save yourself €35 per person, eat somewhere else and see characters somewhere else.

As a party of 8 and here for 5 days we have had some lovely meals, but this was a massive disappointment.