Captain Jack's - Restaurant des Pirates

We have been coming to this restaurant in Disneyland for years as a family and have always enjoyed it, the food was variable but the service and atmosphere made it worth it every time. This time I ordered some lovely dishes, starting with the fish soup and having the chicken for main. My brother had the pork starter and pork main, both of which weren’t very hot, and the main was extremely dry, so wouldn’t recommend them. However, I was told by my godmother that the fish main was delicious.

The main reason for the negative stars was the service. My waitress at the table was amazing and really went above and beyond for us, but the man on the desk was horrible.

Although I’m English, I am fluent in French due to studying French law and living in Paris. When I arrived at the restaurant, I tried to explain that we had a booking for 8 people but on two tables of 4, since we booked the table late, however I was cut off and made to speak in English, which I understood since he probably heard my accent and assumed. After explaining that we are now 6 people, I asked if we could be on one table, maybe put some extra chairs at the table, but he explained this was not possible, which I understood, after working since 14 year old in the hospitality industry. He was very rude but I gave him the benefit of the doubt. After finishing our meal and paying the bill, we went to sit with the table of 4, after asking both waiters and waitresses if it was okay. They brought chairs that weren’t being used at tables, so we didn’t cause any problems. The receptionist then came up to the waiter in this section and asked in French ‘why are there six people around this table, I told them they had to sit separately’. He then tapped me on the shoulder and said in English ‘by the way, this would not be allowed usually’. I then responded (rather angrily) that we had paid our bill and asked if we could sit here whilst our family finished their desserts. He then asked me to point out which waiters since he didn’t believe me. Whilst I was explaining he then walked away whilst I was still talking. His name was Armando and he managed to irritate probably the most understanding person in restaurants.

Unfortunately, after this experience we will never be returning.