McDonald's — Restaurant in Tbilisi

Horrible service standards of the “global” company, almost caused swelling.

I ordered an apple pie. An employee brought me the pie, but it was cherry pie. They explained that they don’t have apple pie so they brought me cherry pie. I told them that I’m allergic to cherry. After some hesitation they asked me to wait for 15 mins, without explaining what I should be waiting for. After 20 mins I approached the staff and they gave me the pie. The pie they gave me had apple image on the package (image attached) and I left, thinking that they gave me what I initially ordered, but after trying it, I realized that it was still cherry pie. I was shocked. The staff was informed about my allergy and they completely ignored it, and their solution was to just put the apple sticker on the package.

I cannot believe this happened to me in the global food chain that should adhere to the highest standards especially when it comes to the safety of the person. If i was not attentive I could have died.

Terrible experience. I hope the management will do their due diligence and educate their employees on this...

I stopped by McDonald’s Saburtalo for a solo dinner after work. The restaurant was conveniently located and had a cozy vibe. The staff was polite and attentive, and the service was speedy. I ordered a double Big Mac, fries, salad, and a coke from the menu. The food was hot and delicious, and the portion was huge. I loved the double Big Mac, it was meaty and cheesy, and the fries were perfect, crispy and salty. The salad was crisp and fresh, and the coke was cold and fizzy. I also treated myself to an ice cream and an apple pie for dessert, which were both scrumptious and satisfying. The food was a great value for money.

The only drawback was that the restaurant was quite loud and crowded, and the tables were not very clean. I also wish they had more vegetarian options on the menu. Other than that, I had a pleasant dinner at McDonald’s Saburtalo and I would go...

I went in and placed a take out order for one iced latte. I saw the place was a bit busy but saw how quickly people were coming and exiting and thought to myself okay I have a bit of time to wait. I saw my order number as preparing as soon as I paid, but then it swiftly disappeared from the screen. After waiting 15 minutes I checked in with the front desk girl and she informed me they were very busy. I started keeping track of people and numbers and we were rolling into 80s while my order number was 35. I saw number 90 pop up on and 27 min went by I checked again and the girl gave me the same answer that it was not ready. The display now started showing numbers from 1. I could not wait 30+pre orders and potentially another 30 min more so I left without ever getting my order. Very sad to waste money and more...