I am writing to express my profound disappointment following a recent dining experience at your establishment, which occurred on the occasion of my partner’s birthday—a detail initially noted within my reservation made a week in advance.
Upon our early arrival, approximately ten minutes before the scheduled time, it became evident that no table had been reserved under my name, nor was there any indication of such a reservation, as our designated table appeared to be indiscriminately chosen and situated uncomfortably close to another dining couple.
Regrettably, the service further detracted from our experience. Despite multiple attempts to attract attention, it required upwards of twenty minutes and five separate acknowledgments from a waiter before our order was finally taken. This initial oversight was subsequently compounded by a series of service lapses, including a forgotten bottle of wine, the absence of a second bottle of water, and a failure to clear empty plates in a timely manner as subsequent courses were served.
Of particular note was the lack of recognition regarding the special occasion we were celebrating. Despite the explicit mention of my partner’s birthday in the reservation, this detail was entirely overlooked, with no acknowledgment or celebratory gesture extended by the restaurant’s staff.
The culinary offerings, while generally satisfactory, did not align with my expectations based on the establishment’s reputation and my familiarity with Italian cuisine. An unfortunate overuse of black pepper further compromised my personal enjoyment of the meal.
In conclusion, the evening was marred by a sequence of service failures and oversights. Although a complimentary drink was offered in acknowledgment of these issues, this gesture failed to materialize, and my decision to forgo a gratuity was met without objection.
As I compose this account from the restaurant itself, I reflect on the stark disparity between my expectations, informed by the establishment’s favorable reviews, and the reality of our experience. It is my hope that this feedback will serve as a constructive assessment, prompting necessary improvements in service and attention to detail.
This account represents not only a personal expression of dissatisfaction but a call to action for the betterment of the dining experience for...
Read moreI recently had the privilege of dining at “A Mano”, and I must say, it was an unparalleled culinary adventure that deserves every one of the five stars I’m giving. From the moment I walked in, I knew I was in for a remarkable evening. The attention to detail was evident in every aspect of the restaurant's design, making for a comfortable and visually appealing setting. Now, let's talk about the star of the show - the food. Each dish that graced our table was a masterpiece. The menu was a carefully curated symphony of flavors and textures that left my taste buds dancing with joy. The presentation of each dish was a feast for the eyes, showcasing the chef's artistic flair and dedication to their craft. The commitment to quality was evident in every bite, making each dish a celebration of the culinary team's dedication to excellence. One dish that particularly stood out was the Lamb. The delicate balance of flavors and the innovative use of ingredients showcased the culinary expertise that sets “A Mano” apart. Unfortunately, I wasn’t drinking the evening of the visit… but the wine list looked very good! The service was impeccable from start to finish. The staff was not only knowledgeable about the menu but also incredibly attentive to our preferences and dietary restrictions. While the prices reflect the premium experience they offer, I genuinely believe that the exceptional quality of the food, service, and ambiance justifies every penny cent spent. This is not just a meal; it's an unforgettable journey through taste sensation. It's a perfect destination for those seeking a refined, elegant, and memorable culinary experience. Every aspect of this restaurant, from its ambiance to its delectable creations, showcases a commitment to perfection that truly deserves its five stars. If you're looking to treat yourself to an extraordinary dining adventure, I wholeheartedly recommend this restaurant. It is a culinary gem that has truly earned its place among the finest establishments...
Read moreWhat a classy place with beautiful interiors. Outstanding service - helpful, smiling, attentive and giving great suggestions. That's what I expect. Food was served promptly. No longer wait than needed even with half full restaurant. After you take your place you instantly get a basket with warm and fresh bread, bottle of high quality Italian olive oil and balsamic vinegar. Also in a tiny bowl you get green olives marinated with garlic, chili pepper and herbs. Carpaccio with chanterelles and pine nuts was perfect - juicy, soft and ideally balanced. Steak from Argentinian beef was served in a very minimalistic manner - perfectly medium rare, just delicately seasoned with salt, pepper and rosemary - it was a king on the plate on its own, so you can enjoy the taste of the meat just by itself. Grilled vegetables served on a separate plate were pleasure to eat on its own, but together with meat they were a perfect match. Add to it the sauce made with Parmiggiano & truffles, take a sip of great quality Italian red wine and you're in heaven. At this point you think that there is nothing more to be added, but well, there are still desserts... It's impossible to leave this kind of restaurant without having a dessert ;) Pistachio semifreddo blew my mind 🤯 With Jefferson amaro and a really nice espresso it was the best possible finale of my visit in this place. Thank you for this outstanding experience. I'll come back again and spread the word. Keep up the good...
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