MACHETE Berlin — Restaurant in Berlin

The dips were missing for both the Nachos (a free item that comes with the special for two – and actually the main reason I ordered that special) as well as for the Empanadas. I contacted Wolt support, who initially only wanted to refund the dips. In my eyes, that’s not an acceptable solution, because I didn’t order food to eat dry Empanadas or Nachos without dips.

Wolt then said they would reach out to Machete Burrito to clarify the situation — and now I’ve been told that the restaurant claims the dips were packed.

That’s simply not true. It’s also the third consecutive time that something was missing from my order — usually dips or Nachos.

To me, this is unacceptable. I didn’t lie, I just reported what was missing — and instead of acknowledging a mistake and making it right, the restaurant basically accuses the customer of lying.

Mistakes happen — we’re all human — but taking responsibility is the bare minimum in a service business.

I will not be ordering again — not via Wolt, not for takeout, and not in person — and I’ll be sharing this experience with anyone who mentions Machete Burrito to me. This kind of customer treatment is something people should...

My God - this is the face of Europeanised Mexican food. The hype is simply not real. This is the place for tasteless hipsters that know nothing about Mexican food. Simply terrible, never again.

I can't find how to comment, so I'll respond the owner here: I ordered the burrito with the polled pork. What can I say? The meat was dry and with very little taste. The rest of the burrito was simply wrong: why putting lettuce? why the yogurt sauce? beans with no spicing, what is this? If you want to run a successful place, that people come back to, start with the basics: Get high level products Put proper fresh herbs (it's Mexican cuisine, use coriander, chilly, and lime for god's sake!) Do your seasoning right Reduce the variety = do a few meals RIGHT

This is all about the food, I didn't even mention the waiting time (45 minutes) and the prices (50% higher than the neighbouring places). The only good thing I can say is that you have proper spicy sauce, but this doesn't cover the lack of flavour and...

just saw this unassuming place earlier this afternoon and thought i would give it a try. I don't normally write such harsh reviews but i was really unimpressed by the wrap i received. I ordered the puta madre(puller pork) the whole thing was extremely bland with little to no seasoning at all. if I hadn't of known it was pork i would of assumed it was dry tuna from a can mixed with some sweetcorn and lettuce. for 7.30 this was a big dissapointment and as another review said i could of gotten something with much more flavour from a doner shop across the street for a fraction of the price.

Sorry to the owners again for a review like this but please guys make use some seasioning on these wraps and juice up the meat. would not come back. Can reccomend burrito baby for a...